> But, what can folks tell me about shared support in general? > I always thought it was Smartnet or nothing hence why I'm > asking... is this "3rd party Cisco support" that I've seen > advertised a few times?
Shared Support is a service that Cisco sels to a tier 1 partner, and that partner then sells some service to the customer (that service must not be branded 'Cisco shared support'). The partner in all practical sense functions as the TAC and RMA department for the customer. (The customer, for example, cannot open a TAC case with Cisco directly). Cisco Shared Support is obviously much cheaper for the partner to buy from Cisco than SMARTnet (since they have to do much of the work themselves), but whether the customer is getting cheaper (and/or better!) service, varies with the partner. -A (Who works for a small tier 1 Cisco partner in Denmark) _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
