Hi Andy.

> So my question really is, do we need a class-map and policy-map for each
> customer or is there a more elegant solution.

You could probably use the ISG framework [1] for this (look for IP
Subscriber Sessions). Just be aware there are quite a lot of hardware
limitations as well as licensing fees involved. I haven't used it my
self, so I don't have any experiences to share...

[1] 
http://www.cisco.com/en/US/docs/ios/isg/configuration/guide/12_2sr/isg_12_2sr_book.html

-- 
Pelle
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