Steve, I have been through all that you mention myself. That being said, I have had very good luck in requesting TAC in Mexico or Australia for late night escalation assistance. *WARNING horrible generalization to follow* - I have had very good luck with the skill sets found in both places. YMMV.
My TAC approach- When the first TAC guy tells me to send a show tech while it and other relevant pieces of info are attached to the case, I immediately close the case and re-open it. This way I can roast the guy on the survey. Sadly, If it gets escalated/transferred I cannot selectively rate each person on the case, so as a "workaround" this is how I get my two cents in. Mike _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
