hi, the webex option is worrying when you have a core failure (and therefore network is unknown useable status) I think a large swathe of support is going the webex route where they get you to log in and then they poke around your system using predetermined flow chart of things to check (i've been on the end of 2 of these recently - the end result being ' yes, it is configured as you say and tech-support shows, and yes we do see the same error message as you :-| )
but regarding the phone call - its not quite 'native English-speaking' that you are after per-se.... what the issue is is regional accents - strong accents and pronunciation can make for very difficult and strained conversations.. believe me - we have 'native English speakers' all over the UK who can be very difficult to fathom - many times I have been chatting to support staff in Scotland, Nthn Ireland etc and i just cant make out certain words/phrases so have to 'replay' the words i did make out to make out what they've said - and Tyneside and Merseyside accents can be just as bad ;-) unfortunately, with 'worldwide' companies and support this situation will become more common.... salaries in the 'up and coming' economic zones are $$cheap$$ and working rules/protection very weak... out of hours working is not eg double time or time off in lieu. and VOIP technology lets this play out cheaply too. They can probably train up and hire 4 or 5 Eastern engineers for the price of a Euro or US engineer on the phone (an Engineer limited to ~39hours /week and well paid overtime/out of hours coverage etc) anyway, technically - you booted your 6500's into a new IOS...they actually came up, switched/routed for some time and THEN dropped back to ROMMON mode? alan _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
