Like most other folks these days, I'm somewhat jaded when it comes to expecting customer requests that fall outside of the normal spectrum of issues to be handled in the manner you'd hope.
This is not a plug by any means for Juniper but I do want to give credit where I believe it's due. Having just come off the Cisco SP train, I decided that what better way to build upon that than by learning about what is outside of Cisco-land. I purchased a couple of low-end J series routers off Ebay. The software release on them was quite old I belive, at 7.x. While I probably could have used that release I decided to try opening an account with Juniper to see how far I could get before having to fork out a couple thousand for a new device with a current support contract. After getting my account set up, I opened a case to request access to software downloads; not with much hope of getting it added to my account. Much to my surprise I received an email about a day or so later IN ADDITION to a phone call with the good news that software access had been added to my account. I am really quite shocked and pleasantly surprised at the same time that customer service this accommodating still exists. The almighty dollar it seems doesn't always call the shots. Wow. Granted, software access without a support contract, may or may not be a common occurrence. To have this sort of resolution in such a timely manner and with only a single web portal support request, without me having to pay for a current support contract, is in my opinion, truly outstanding. Thank you JTAC. Vijay Ramcharan, CCIE #14824 (RS/SP), CCDP. Net. Eng., Verizon Business - ITSGD. C: 917-821-8009. _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
