There must be two crashinfo files for SP and RP and show tech-support. You need to collect it when you contact tech support.
TAC usually has decoders from their developer to decode hex values in traceback. -Traceback= 41183348 41180F04 40DADF40 40FFA1CC 40FFA4D8 40752F58 40752F44 Krunal On Mon, Jul 5, 2010 at 5:36 AM, Youssef Bengelloun-Zahr <[email protected]>wrote: > Hello, > > I have a c6509 with redundant SUP720-3BXL > (s72033-advipservicesk9_wan-mz.122-33.SXH2a.bin) that's rebooted on its own > this morning. FYI, the same router reboot 3 weeks ago unexpectedly ! > > Here is a trunkated output of the crashfile info : > > Jun 11 06:48:29.377: %PFREDUN-SP-6-ACTIVE: Standby initializing for SSO > mode > Jun 11 06:48:29.377: %SYS-SP-3-LOGGER_FLUSHING: System pausing to ensure > console debugging output. > Jun 11 06:48:29.377: %PFREDUN-SP-6-ACTIVE: Standby initializing for SSO > mode > Jun 11 06:48:29.569: %SYS-SP-3-LOGGER_FLUSHED: System was paused for > 00:00:00 to ensure console debugging output. > Jun 11 06:48:41.952: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 11 06:49:39.434: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is off > for > the fabric in slot 5. > Jun 11 06:49:39.530: %FABRIC-SP-5-FABRIC_MODULE_BACKUP: The Switch Fabric > Module in slot 5 became standby > Jun 11 06:49:42.850: %DIAG-SP-6-RUN_COMPLETE: Module 5: Running Complete > Diagnostics... > Jun 11 06:49:44.819: %DIAG-SP-6-DIAG_OK: Module 5: Passed Online > Diagnostics > Jun 11 06:49:48.673: %OIR-SP-6-INSCARD: Card inserted in slot 5, interfaces > are now online > Jun 11 09:53:37.178: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 11 13:02:59.715: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 11 13:04:16.254: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 14 09:00:28.800: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 14 09:05:08.864: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 17 08:35:59.058: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 17 08:39:58.941: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > CMD: 'sh mls cef summary ' 11:31:24 UTC Thu Jun 17 2010 > CMD: 'exit' 11:31:25 UTC Thu Jun 17 2010 > CMD: 'sh mls cef statistics ' 11:32:01 UTC Thu Jun 17 2010 > CMD: 'sh mls cef maximum-routes ' 11:32:21 UTC Thu Jun 17 2010 > CMD: 'sh mls cef rpf ' 11:33:07 UTC Thu Jun 17 2010 > CMD: 'show mls acl inconsistency' 12:18:44 UTC Thu Jun 17 2010 > Jun 21 08:14:58.161: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 22 08:15:53.784: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 22 11:56:07.044: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 22 11:58:40.637: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 23 11:01:20.484: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > Jun 23 12:31:21.556: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > CMD: 'sh mls cef ' 21:30:10 UTC Sun Jun 27 2010 > CMD: 'sh mls cef tcam hit ' 21:31:52 UTC Sun Jun 27 2010 > Jun 29 11:51:04.876: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup > configuration to the standby Router. > > %Software-forced reload > > > 06:23:49 UTC Mon Jul 5 2010: Breakpoint exception, CPU signal 23, PC = > 0x41183348 > > > > -------------------------------------------------------------------- > Possible software fault. Upon reccurence, please collect > crashinfo, "show tech" and contact Cisco Technical Support. > -------------------------------------------------------------------- > > > -Traceback= 41183348 41180F04 40DADF40 40FFA1CC 40FFA4D8 40752F58 40752F44 > $0 : 00000000, AT : 1E020000, v0 : 43720000, v1 : 00000043 > a0 : 447135B0, a1 : 00000043, a2 : 00000009, a3 : 00000000 > t0 : 44C7494C, t1 : 44C74948, t2 : 44C74944, t3 : 44C74940 > t4 : 44C7493C, t5 : 44C74938, t6 : 44C74934, t7 : 44C74930 > s0 : 00000000, s1 : 41DF0000, s2 : 08FA84B0, s3 : 44C74AC0 > s4 : 44C74AB8, s5 : 00000000, s6 : 00000000, s7 : 00000000 > t8 : 44C7499C, t9 : 00000000, k0 : 470E1200, k1 : 40798CE0 > gp : 41E591E0, sp : 44C74A20, s8 : 00000000, ra : 41180F04 > EPC : 41183348, ErrorEPC : 40947F88, SREG : 3400FF03 > MDLO : 333333E8, MDHI : 000002D3, BadVaddr : 00000000 > DATA_START : 0x41C420A0 > Cause 00000024 (Code 0x9): Breakpoint exception > > > ========= Start of Crashinfo Collection (06:23:49 UTC Mon Jul 5 2010) > ========== > For image: > Cisco IOS Software, s72033_sp Software (s72033_sp-ADVIPSERVICESK9_WAN-M), > Version 12.2(33)SXH2a, RELEASE SOFTWARE (fc2) > Technical Support: http://www.cisco.com/techsupport > Copyright (c) 1986-2008 by Cisco Systems, Inc. > Compiled Fri 25-Apr-08 08:20 by prod_rel_team > > > ========= Show Alignment > ======================================================= > > > No alignment data has been recorded. > > No spurious memory references have been recorded. > > > ========= Additional Subsystem Crashinfo > ======================================= > > --------- show redundancy -------- > > Switchovers this system has experienced : 1 > Last switchover reason : Active crashed. > Uptime since this supervisor switched to active : 3 weeks, 2 days, 23 > hours, 39 minutes > Total system uptime from reload : 13 weeks, 2 days, 19 > hours, 5 minutes > > Standby is ready to take over > > > ========= Data Inconsistency Errors ========= > > No data inconsistency errors have been recorded. > > > --------- show eobc -------- > > Interface information: > Interface EOBC0/0 (idb = 0x44A888B8) > Hardware is Mistral EOBC (revision 5) > Address is 0000.0600.0000 (bia 0000.0600.0000) > Encap size = 14 hardware status = 0x210840 > IDB type = 18 IDB state = 4 > Encap type = 0x1 Span encap size = 0 > Error threshold = 5000 Error count = 0 > > Counters: > rxring = 0x921DD00 rx ring entries = 512 > rx_head = 139 rx_tail = 0 > inputs = 150953935 rx_cumbytes = 14190294763 > hw inputs = 0 hw rx_cumbytes = 0 > rx rate (bits/sec) = 41000 rx rate (packets/sec) = 53 > rx_buf_unavail = 0 *rx input drops = 4397* > input broadcast = 150 input resource = 6815119 > input error = 0 input giants = 0 > *input crc = 4397* rx illegal length = 0 > rxr eobc shadow = 0x50C438F0 txr eobc shadow = 0x44B94BCC > > txring = 0x921FD40 tx ring entries = 0x200 > tx_head = 297 tx_tail = 297 > outputs = 156727081 tx_cumbytes = 26897233358 > hw outputs = 0 hw tx_cumbytes = 0 > tx rate (bits/sec) = 84000 tx rate (packets/sec) = 56 > tx_retry_error = 2 tx_retry_count = 276218 > tx_process_stopped = 0 tx total drops = 0 > > Mistral Registers > soft_reset_cfg = 0x000000 dma_buffer_size_reg = 0x000000 > int_mask_hi = 0x000076 int_mask_lo = 0x7001AD8 > rxdscp_cnt = 425 txdscp_cnt = 0 > rxwork_dscp = 0xEB20 txwork_dscp = 0x688 > mistral_eobc_ds = 0x44A897C4 mistral_dma_register = 0x30000000 > mistral_glbl_reg = 0x10020000 > > Misc. Global Registers: > global_cfg = 0x20 mis_init_sts = 0xF > dimm_parm_cfg_hi = 0x000003F6 dimm_parm_cfg_lo = 0x42040F5A > tm_init_size_cfg = 0x8000 > > > Here is the output of a show version : > > Cisco IOS Software, s72033_rp Software (s72033_rp-ADVIPSERVICESK9_WAN-M), > Version 12.2(33)SXH2a, RELEASE SOFTWARE (fc2) > Technical Support: http://www.cisco.com/techsupport > Copyright (c) 1986-2008 by Cisco Systems, Inc. > Compiled Fri 25-Apr-08 08:07 by prod_rel_team > > ROM: System Bootstrap, Version 12.2(17r)SX5, RELEASE SOFTWARE (fc1) > > BB1.IX1 uptime is 13 weeks, 2 days, 22 hours, 1 minute > Uptime for this control processor is 3 weeks, 3 days, 2 hours, 26 minutes > Time since BB1.IX1 switched to active is 2 hours, 49 minutes > *System returned to ROM by Stateful Switchover at 07:42:25 UTC Wed May 20 > 2009 (SP by reload) > *System restarted at 06:48:20 UTC Fri Jun 11 2010 > System image file is > "bootdisk:s72033-advipservicesk9_wan-mz.122-33.SXH2a.bin" > > > This product contains cryptographic features and is subject to United > States and local country laws governing import, export, transfer and > use. Delivery of Cisco cryptographic products does not imply > third-party authority to import, export, distribute or use encryption. > Importers, exporters, distributors and users are responsible for > compliance with U.S. and local country laws. By using this product you > agree to comply with applicable laws and regulations. If you are unable > to comply with U.S. and local laws, return this product immediately. > > A summary of U.S. laws governing Cisco cryptographic products may be found > at: > http://www.cisco.com/wwl/export/crypto/tool/stqrg.html > > If you require further assistance please contact us by sending email to > [email protected]. > > cisco WS-C6509 (R7000) processor (revision 2.0) with 983008K/65536K bytes > of > memory. > Processor board ID SCA043001KB > SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache > Last reset from s/w reset > 29 Virtual Ethernet interfaces > 96 FastEthernet interfaces > 124 Gigabit Ethernet interfaces > 1917K bytes of non-volatile configuration memory. > 8192K bytes of packet buffer memory. > > 65536K bytes of Flash internal SIMM (Sector size 512K). > Configuration register is 0x2102 > > > I have noticed some EOBC input drops due to CRC. Would this be due to a > chassis default ? It's been running fine for more than two years now. > > I am running the IOS bug toolkit looking for a possible match with my case. > > Thanks. > > Cheers. > > Y. > > -- > Youssef BENGELLOUN-ZAHR ……………………………………………… > Ingénieur Réseaux et Télécoms > > > Technopole de l'Aube en Champagne - BP 601 - 10901 TROYES Cedex 9 > Agence Paris : 6, rue Charles Floquet - 92120 MONTROUGE > Tel +33 (0) 825 000 720 > Tel. direct +33 (0) 1 77 35 59 14 > Tel. portable +33 (0) 6 22 42 63 80 > Email [email protected] > ……………………………………………………………………………….....www.720.fr > _______________________________________________ > cisco-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
