On 10/10/12 15:48, Gert Doering wrote:
Hi,
On Wed, Oct 10, 2012 at 10:05:50AM -0400, Joe Maimon wrote:
Is it an unreasonable expectation to expect TAC support contracts to
deliver results and resolutions instead of "yet another thing we wont
support"?
But they *do* deliver results. Documentation gets updated all the time,
documenting what features are missing or do not work on rainy tuesdays.
Yes indeed.
On *some* occasions, they even:
a) Update all extant versions of a doc with a (serious) caveat
b) Don't change the "last updated" time on the doc
c) Deny that it's a bug, because "see, it's documented"
We've caught them doing this a couple of times. I think it's a mixture
of incompetence and "left hand, meet right hand" rather than outright
lying. But it still INFURIATES me.
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