-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Jared Mauch wrote: > There's only one type of bug that they don't disclose to customers, > and that is if the notes have $$PSIRT in there marking it as a > security related defect. > > All other defects encountered by a customer should get a "RNE" > (release note) and be set to be visible on CCO. > > It is not the job of the account team to provide you information > about software defects, it is the role of the support organization. > > If you have more details, eg SR/DDTS I can forward a note to some > people there, or there are some folks from Cisco on the list that can > look it up and provide details. > > Most people at Cisco are not familiar with their policy of making all > bugs that impact customers available, so just take the lazy way out. > > You should also talk to the "DM" aka Duty Manager and they can work > to resolve the issue. > > - Jared > > On Dec 19, 2012, at 10:49 AM, Joe Maimon wrote: > >> What exactly does Support mean? I just cannot believe the following >> fits the definition. >> >> Hello Joe, >> >> My name is J*** C**** and I’m the manager of the Routing Protocols >> team within Cisco TAC. I’m contacting you on behalf of J*** M***** >> who is the owner of this SR. >> >> After reviewing the case notes, I understand that you’re hitting a >> known bug and J*** was able to share with you some details of it as >> it is an internal bug. Due to this situation, we can not disclose >> any additional details as we can’t go against our policies, what I >> would like to suggest is in case you have an account team, feel free >> to contact them directly so they can help you with this request. >> >> Feel free to contact me in case you have any other concerns, and >> also please let us know how to proceed with this SR. >> >> Kind regards, >> >> J**** C**** _______________________________________________ >> cisco-nsp mailing list [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-nsp archive at >> http://puck.nether.net/pipermail/cisco-nsp/ > > > _______________________________________________ cisco-nsp mailing > list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp archive at > http://puck.nether.net/pipermail/cisco-nsp/ >
Please send me the case and bug number. I'll do some follow up. - -- ========= bep -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.17 (MingW32) Comment: Using GnuPG with Mozilla - http://www.enigmail.net/ iEYEARECAAYFAlDR/kcACgkQE1XcgMgrtyY6MQCcDXxwjgG6LBj6mtHADUJBOVPC FHUAn2C4sWveJQqF7VV90Ryk6XIcHC9L =bhh3 -----END PGP SIGNATURE----- _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
