Bruce, Jared,
The case has been taken up and I have received a detailed and lengthy
response later this afternoon, which I am still chewing on for further
response.
To all who expressed interest, effort and assistance, Thank you.
CSCsq55105
624127187
Best,
Joe
Bruce Pinsky wrote:
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Jared Mauch wrote:
There's only one type of bug that they don't disclose to customers,
and that is if the notes have $$PSIRT in there marking it as a
security related defect.
All other defects encountered by a customer should get a "RNE"
(release note) and be set to be visible on CCO.
It is not the job of the account team to provide you information
about software defects, it is the role of the support organization.
If you have more details, eg SR/DDTS I can forward a note to some
people there, or there are some folks from Cisco on the list that can
look it up and provide details.
Most people at Cisco are not familiar with their policy of making all
bugs that impact customers available, so just take the lazy way out.
You should also talk to the "DM" aka Duty Manager and they can work
to resolve the issue.
- Jared
On Dec 19, 2012, at 10:49 AM, Joe Maimon wrote:
What exactly does Support mean? I just cannot believe the following
fits the definition.
Hello Joe,
My name is J*** C**** and I’m the manager of the Routing Protocols
team within Cisco TAC. I’m contacting you on behalf of J*** M*****
who is the owner of this SR.
After reviewing the case notes, I understand that you’re hitting a
known bug and J*** was able to share with you some details of it as
it is an internal bug. Due to this situation, we can not disclose
any additional details as we can’t go against our policies, what I
would like to suggest is in case you have an account team, feel free
to contact them directly so they can help you with this request.
Feel free to contact me in case you have any other concerns, and
also please let us know how to proceed with this SR.
Kind regards,
J**** C**** _______________________________________________
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Please send me the case and bug number. I'll do some follow up.
- --
=========
bep
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