On 27/05/2013 10:37 AM, Jared Mauch wrote:
Basically all the images go through EFT with almost no exceptions.
Problem most vendors have is getting good feedback from the sites
with that early code. Seen that for over a decade with many vendors.
Jared Mauch
Valuing good feedback hasn't been my experience, although to be fair I'm
dealing with IOS space rather than IOS-XR so it may be different. It is
typically taking me upwards of 2 months and sometimes nearer a year of
TAC case time to have reproducible defects confirmed and bug reports filed.
I'm too small to have a Cisco AM or deal direct, so I don't have that
avenue open to me either and it's unlikely the reseller who has sold me
gear will want to spend time chasing Cisco for this sort of thing.
However the fact that I'm a small player also means I'm able to test and
offer feedback a lot easier than say, a big customer with a 24x7
operation where there is no option for downtime or testing.
There must be a better way to submit feedback and log bug reports, but
I'm baffled as to how/where. TAC certainly don't seem to want to deal
with them and I'm losing interest in spending lots of my time debugging
Cisco's products to be left feeling like they've done /me/ a favour by
opening a bug report and fixing it.
So, the question is, are there any better ways to submit engineering
type feedback than simply opening TAC cases all the time?
Reuben
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