Ton, host your speedtest.net testserver, so customers can use the one on your network.
https://support.speedtest.net/hc/en-us/articles/203845650-How-can-I-host-a-server-on-Speedtest-net- Then customers have the ability to compare measurements to your on-net server and some offnet ones, and you can move to troubleshoot further :). r. On 08/12/2018 01:00 PM, [email protected] wrote: > Hi everyone, > > I wanted to ask how do you guys handle the customer complains about slow > Internet speed? Today almost everyone takes the measurement from > speedtest.net and reports that as the speed their getting. > > As far as how speedtest works is that is uses multiple TCP connections which > is not real measurement as opposed to Iperf for example. > > It also selects a public server which is outside of your AS thus taking into > consideration the busy international links which are outside of your > administration andas a result for a 30Mbps package the measure shows 15 for > example. > > Do you ask customers to select the local server when doing speedtests? Would > like to know how do you treat those cases, any special tool or measurement? > > Thanks, > Ton > _______________________________________________ > cisco-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
