On 12/Aug/18 13:00, [email protected] wrote:
> Hi everyone, > > I wanted to ask how do you guys handle the customer complains about slow > Internet speed? Today almost everyone takes the measurement from > speedtest.net and reports that as the speed their getting. > > As far as how speedtest works is that is uses multiple TCP connections which > is not real measurement as opposed to Iperf for example. > > It also selects a public server which is outside of your AS thus taking into > consideration the busy international links which are outside of your > administration andas a result for a 30Mbps package the measure shows 15 for > example. > > Do you ask customers to select the local server when doing speedtests? Would > like to know how do you treat those cases, any special tool or measurement? I'd suggest you spend some time reading this thread: https://mailman.nanog.org/pipermail/nanog/2018-July/096205.html Mark. _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
