On 2/8/23 09:48, Hank Nussbacher via cisco-nsp wrote:
We opened a case on Jan 22 (Case #694936467). Since then we have
exchanged countless email, countless logs and countless command output
captures.
On Jan 31 we requested transfer to a more senior IOS-XR team. The case
was transferred to Mexico TAC on Jan 31 and was assigned an engineer,
yet after 9 days we have not heard from anyone inside Cisco TAC. The
case is listed as moderate - we requested that the case be moved to
Amsterdam on Feb 5 and as of today no Cisco engineer is assigned to
the case, no engineer manager is listed and it would appear that after
9 days in TAC limbo, no one wants to touch this TAC case since they
have run out of ideas of how to solve it.
So how does one escalate such an issue within TAC? Is there some
secret email like [email protected] or [email protected] that one
can contact?
Your account team at Cisco are your best bet.
Mark.
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