Another available avenue is to reach out to the TAC duty manager. It's an on-duty role that various managers in the Cisco support org cover.
They can take a look at your case and hopefully make a decent decision on how to push the case forward. To reach a duty manager you call the TAC number and ask the first person that picks up the phone to "speak with the duty manager" On Wed, Feb 8, 2023, 00:24 Saku Ytti via cisco-nsp < cisco-nsp@puck.nether.net> wrote: > On Wed, 8 Feb 2023 at 09:48, Hank Nussbacher via cisco-nsp > <cisco-nsp@puck.nether.net> wrote: > > > So how does one escalate such an issue within TAC? Is there some secret > > email like escalati...@cisco.com or vp-...@cisco.com that one can > contact? > > You call your account team, express your grief and set expectations. > Then you have someone in your corner internally, which is far more > effective than externally trying to fix it. > > It saddens me greatly, because it shouldn't work in a world full of > responsible adults, but having weekly case review calls works very > well, because then the account team will be embarrassed to say 'ok > this didn't move since last week', and they ensure things move even a > little bit. It steals 30min-1h per week per vendor of your time, but > pays dividends. Working would be much more pleasurable if half the > world's white collar workers wouldn't be unemployed plat card holders > and cruising without output, while looking down on people doing 3 jobs > and not qualifying for a mortgage. > > -- > ++ytti > _______________________________________________ > cisco-nsp mailing list cisco-nsp@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > _______________________________________________ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/