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Today's Topics:
1. Re: Unity 8.5.1 (Cristina Petre)
2. Re: Unity 8.5.1 (ROZA, Ariel)
3. Re: Unity 8.5.1 (Cristina Petre)
----------------------------------------------------------------------
Message: 1
Date: Tue, 30 Oct 2012 17:29:13 +0100
From: Cristina Petre <[email protected]>
To: Pat Hayes <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Unity 8.5.1
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
Many thanks for all your answers.
Ive checked it again and record s empty message under call handler/ recorded
name. There is no setting under call handler to play the system default.
I recorded again another message under greetings but the system never comes to
my personal spoken message but it goes to tha call handler after that to the
translation rule and finish.
I cannot switch of the first message from call handler.
Von meinem iPhone gesendet
Am 30.10.2012 um 15:54 schrieb Pat Hayes <[email protected]>:
> The CUCM config you describe is fine for getting the call to a call handler
> in UCxn.
>
> If the greeting you hear is "Sorry <your recorded greeting> is not
> available", that means that you have recorded your greeting as the recorded
> name for the call handler / user instead of the greeting and left the
> greeting option at the default value of "system default". To avoid that, you
> need to record your greeting on the call handler greeting page and select 'my
> recording' as the playback option.
>
>
> On Mon, Oct 29, 2012 at 11:59 AM, Cristina Petre <[email protected]>
> wrote:
> My construct is as following:
>
> DN with voice mail profile --> on DN forward all to voice mail --> on unity
> call handler, transfer rule back to cucm to line group.
> This construct is working but the message sorry "my recorded message" is not
> available disturbs me.
>
> Is my config ok?
>
> Von meinem iPhone gesendet
>
> Am 29.10.2012 um 16:46 schrieb Ed Leatherman <[email protected]>:
>
>> I am meaning a Hunt Pilot in call routing, rather than the voice mail pilot
>> number:
>>
>> In CUCM 7.1 (version i'm running):
>> Call Routing -> Route/Hunt -> Hunt Pilot
>>
>>
>> On Mon, Oct 29, 2012 at 11:35 AM, Cristina Petre <[email protected]>
>> wrote:
>> Hi Ed,
>>
>> Thanks for answering. Ive also created a pilot number but my pilot number is
>> assigned to forward all on the line to reach the unity. Do you mean it that
>> way?
>> Could you explain me the steps I need to do? Thanks.
>>
>> Von meinem iPhone gesendet
>>
>> Am 29.10.2012 um 16:20 schrieb Ed Leatherman <[email protected]>:
>>
>>> The way I do this is setup a pilot number in CUCM and point to your unity
>>> connection line group, and then setup direct routing rule in unity
>>> connection to send the call to the call handler greeting that you want it
>>> to go to.
>>>
>>> On Mon, Oct 29, 2012 at 11:19 AM, Cristina Petre
>>> <[email protected]> wrote:
>>> Hi all,
>>>
>>> If i want to use call handlers in unity how is the connection between cucm
>>> and unity?
>>> The goal should be to dial a number from external to reach the cucm after
>>> that the unity to get a welcome message and after that to go back to cucm
>>> to a pilot point.
>>>
>>> I've created a directory number with voice mail pilot and voice mail
>>> profile, on unity I've created a system call handler with a transfer rule
>>> back to cucm and recorded a greeting. It's works but the problem is after I
>>> dial the number I get an "sorry.. Is not available" message after that
>>> phones in hunt lists ringing. I just want to hear my message nothing else.
>>>
>>> What's wrong on my configuration? Many thanks in advance.
>>>
>>> Von meinem iPhone gesendet
>>> _______________________________________________
>>> cisco-voip mailing list
>>> [email protected]
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>>
>>> --
>>> Ed Leatherman
>>>
>>
>>
>>
>> --
>> Ed Leatherman
>>
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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------------------------------
Message: 2
Date: Tue, 30 Oct 2012 21:15:45 +0000
From: "ROZA, Ariel" <[email protected]>
To: Cristina Petre <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Unity 8.5.1
Message-ID:
<ada96573e777e542a8c51e329c001ee7b...@sar-dc-exc01.la.logicalis.com>
Content-Type: text/plain; charset="utf-8"
Cristina,
Can you share some screenshots showing how you configured the call handler?
From: [email protected]
[mailto:[email protected]] On Behalf Of Cristina Petre
Sent: martes, 30 de octubre de 2012 01:29 p.m.
To: Pat Hayes
Cc: [email protected]
Subject: Re: [cisco-voip] Unity 8.5.1
Many thanks for all your answers.
Ive checked it again and record s empty message under call handler/ recorded
name. There is no setting under call handler to play the system default.
I recorded again another message under greetings but the system never comes to
my personal spoken message but it goes to tha call handler after that to the
translation rule and finish.
I cannot switch of the first message from call handler.
Von meinem iPhone gesendet
Am 30.10.2012 um 15:54 schrieb Pat Hayes
<[email protected]<mailto:[email protected]>>:
The CUCM config you describe is fine for getting the call to a call handler in
UCxn.
If the greeting you hear is "Sorry <your recorded greeting> is not available",
that means that you have recorded your greeting as the recorded name for the
call handler / user instead of the greeting and left the greeting option at the
default value of "system default". To avoid that, you need to record your
greeting on the call handler greeting page and select 'my recording' as the
playback option.
On Mon, Oct 29, 2012 at 11:59 AM, Cristina Petre
<[email protected]<mailto:[email protected]>> wrote:
My construct is as following:
DN with voice mail profile --> on DN forward all to voice mail --> on unity
call handler, transfer rule back to cucm to line group.
This construct is working but the message sorry "my recorded message" is not
available disturbs me.
Is my config ok?
Von meinem iPhone gesendet
Am 29.10.2012 um 16:46 schrieb Ed Leatherman
<[email protected]<mailto:[email protected]>>:
I am meaning a Hunt Pilot in call routing, rather than the voice mail pilot
number:
In CUCM 7.1 (version i'm running):
Call Routing -> Route/Hunt -> Hunt Pilot
On Mon, Oct 29, 2012 at 11:35 AM, Cristina Petre
<[email protected]<mailto:[email protected]>> wrote:
Hi Ed,
Thanks for answering. Ive also created a pilot number but my pilot number is
assigned to forward all on the line to reach the unity. Do you mean it that way?
Could you explain me the steps I need to do? Thanks.
Von meinem iPhone gesendet
Am 29.10.2012 um 16:20 schrieb Ed Leatherman
<[email protected]<mailto:[email protected]>>:
The way I do this is setup a pilot number in CUCM and point to your unity
connection line group, and then setup direct routing rule in unity connection
to send the call to the call handler greeting that you want it to go to.
On Mon, Oct 29, 2012 at 11:19 AM, Cristina Petre
<[email protected]<mailto:[email protected]>> wrote:
Hi all,
If i want to use call handlers in unity how is the connection between cucm and
unity?
The goal should be to dial a number from external to reach the cucm after that
the unity to get a welcome message and after that to go back to cucm to a pilot
point.
I've created a directory number with voice mail pilot and voice mail profile,
on unity I've created a system call handler with a transfer rule back to cucm
and recorded a greeting. It's works but the problem is after I dial the number
I get an "sorry.. Is not available" message after that phones in hunt lists
ringing. I just want to hear my message nothing else.
What's wrong on my configuration? Many thanks in advance.
Von meinem iPhone gesendet
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
--
Ed Leatherman
--
Ed Leatherman
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
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------------------------------
Message: 3
Date: Wed, 31 Oct 2012 15:09:42 +0000 (GMT)
From: Cristina Petre <[email protected]>
To: "ROZA, Ariel" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Unity 8.5.1
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Hi Roza, hi all,
enclosed you can find the screenshots from the configured call handler. The
call handler contains a translation rule and the greeting. With this
configuration the call is going to the call handler, after that to the
translation rule, but it never reached the greetings message.
many thanks in advance at all
BR
?
________________________________
Von: "ROZA, Ariel" <[email protected]>
An: Cristina Petre <[email protected]>
CC: "[email protected]" <[email protected]>
Gesendet: 22:15 Dienstag, 30.Oktober 2012
Betreff: RE: [cisco-voip] Unity 8.5.1
Cristina,
?
Can you share some screenshots showing how you configured the call handler?
?
From:[email protected]
[mailto:[email protected]] On Behalf Of Cristina Petre
Sent: martes, 30 de octubre de 2012 01:29 p.m.
To: Pat Hayes
Cc: [email protected]
Subject: Re: [cisco-voip] Unity 8.5.1
?
Many thanks for all your answers.
Ive checked it again and record s empty message under call handler/ recorded
name. There is no setting under call handler to play the system default.?
?
I recorded again another message under greetings but the system never comes to
my personal spoken message but it goes to tha call handler after that to the
translation rule and finish.
?
I cannot switch of the first message from call handler.
?
Von meinem iPhone gesendet
Am 30.10.2012 um 15:54 schrieb Pat Hayes <[email protected]>:
The CUCM config you describe is fine for getting the call to a call handler in
UCxn.
>?
>If the greeting you hear is "Sorry <your recorded greeting> is not available",
>that means that you have recorded your greeting as the recorded name for the
>call handler / user instead of the greeting?and left the greeting option at
>the default value of "system default". To avoid that, you need to record your
>greeting on the call handler greeting page and select 'my recording' as the
>playback option.
>?
>?
>On Mon, Oct 29, 2012 at 11:59 AM, Cristina Petre <[email protected]>
>wrote:
>My construct is as following:?
>?
>DN with voice mail profile --> on DN forward all to voice mail --> on unity
>call handler, transfer rule back to cucm to line group.
>This construct is working but the message sorry "my recorded message" is not
>available disturbs me.?
>?
>Is my config ok?
>
>Von meinem iPhone gesendet
>
>Am 29.10.2012 um 16:46 schrieb Ed Leatherman <[email protected]>:
>I am meaning a Hunt Pilot in call routing, rather than the voice mail pilot
>number:
>>?
>>In CUCM 7.1 (version i'm running):
>>Call Routing -> Route/Hunt -> Hunt Pilot
>>?
>>On Mon, Oct 29, 2012 at 11:35 AM, Cristina Petre <[email protected]>
>>wrote:
>>Hi Ed,
>>?
>>Thanks for answering. Ive also created a pilot number but my pilot number is
>>assigned to forward all on the line to reach the unity. Do you mean it that
>>way??
>>Could you explain me the steps I need to do? Thanks.
>>
>>Von meinem iPhone gesendet
>>
>>Am 29.10.2012 um 16:20 schrieb Ed Leatherman <[email protected]>:
>>The way I do this is setup a pilot number in CUCM and point to your unity
>>connection line group, and then setup direct routing rule in unity connection
>>to send the call to the call handler greeting that you want it to go to.
>>>On Mon, Oct 29, 2012 at 11:19 AM, Cristina Petre <[email protected]>
>>>wrote:
>>>Hi all,
>>>
>>>If i want to use call handlers in unity how is the connection between cucm
>>>and unity?
>>>The goal should be to dial a number from external to reach the cucm after
>>>that the unity to get a welcome message and after that to go back to cucm to
>>>a pilot point.
>>>
>>>I've created a directory number with voice mail pilot and voice mail
>>>profile, on unity I've created a system call handler with a transfer rule
>>>back to cucm and recorded a greeting. It's works but the problem is after I
>>>dial the number I get an "sorry.. Is not
available" message after that phones in hunt lists ringing. I just want to
hear my message nothing else.
>>>
>>>What's wrong on my configuration? Many thanks in advance.
>>>
>>>Von meinem iPhone gesendet
>>>_______________________________________________
>>>cisco-voip mailing list
>>>[email protected]
>>>https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>>
>>>?
>>>--
>>>Ed Leatherman
>>
>>
>>
>>?
>>--
>>Ed Leatherman
>
>_______________________________________________
>cisco-voip mailing list
>[email protected]
>https://puck.nether.net/mailman/listinfo/cisco-voip
>?
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