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Today's Topics:
1. Re: Unity 8.5.1 (Pat Hayes)
2. Re: Unity 8.5.1 (Lelio Fulgenzi)
3. Multicast MoH issue from branch router (gr11)
4. Re: Multicast MoH issue from branch router (Buchanan, James)
5. cisco.com/go/license down? (Jason Aarons (AM))
6. Re: cisco.com/go/license down? (Scott Voll)
7. Re: cisco.com/go/license down? (Erick B.)
8. Re: cisco.com/go/license down? (Kenneth Hayes)
----------------------------------------------------------------------
Message: 1
Date: Wed, 31 Oct 2012 22:16:08 -0400
From: Pat Hayes <[email protected]>
To: Cristina Petre <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Unity 8.5.1
Message-ID:
<CADnTKeS6rTFWcA8ex+Ei6ATa=fkazxl1wgj-9zrzp8amh5c...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
So your entire call flow is working as desired, except it doesn't play the
greeting you want to hear before attempting the transfer? The greeting you
show here is clearly configured to play a recording, so either you're not
making it to this greeting (perhaps you have the alternate or closed
greetings enabled, they will take precedent over the standard) or you don't
have a recording on that greeting (on the same edit greeting page for the
standard greeting, can you expand the play/record button and play back your
greeting? if you have multiple locales installed, is there a recording for
the language the call is being routed as?).
If none of that resolves your problem, I suspect your call isn't actually
being routed as you think it is. Try installing the port status monitor and
capturing a call to see where the call is going and send us your output:
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
On Wed, Oct 31, 2012 at 11:09 AM, Cristina Petre
<[email protected]>wrote:
> Hi Roza, hi all,
>
> enclosed you can find the screenshots from the configured call handler.
> The call handler contains a translation rule and the greeting. With this
> configuration the call is going to the call handler, after that to the
> translation rule, but it never reached the greetings message.
>
> many thanks in advance at all
>
> BR
>
>
>
>
>
>
>
> ------------------------------
> *Von:* "ROZA, Ariel" <[email protected]>
> *An:* Cristina Petre <[email protected]>
> *CC:* "[email protected]" <[email protected]>
> *Gesendet:* 22:15 Dienstag, 30.Oktober 2012
> *Betreff:* RE: [cisco-voip] Unity 8.5.1
>
> Cristina,
>
> Can you share some screenshots showing how you configured the call handler?
>
> *From:* [email protected] [mailto:
> [email protected]] *On Behalf Of *Cristina Petre
> *Sent:* martes, 30 de octubre de 2012 01:29 p.m.
> *To:* Pat Hayes
> *Cc:* [email protected]
> *Subject:* Re: [cisco-voip] Unity 8.5.1
>
> Many thanks for all your answers.
>
> Ive checked it again and record s empty message under call handler/
> recorded name. There is no setting under call handler to play the system
> default.
>
> I recorded again another message under greetings but the system never
> comes to my personal spoken message but it goes to tha call handler after
> that to the translation rule and finish.
>
> I cannot switch of the first message from call handler.
>
>
> Von meinem iPhone gesendet
>
> Am 30.10.2012 um 15:54 schrieb Pat Hayes <[email protected]>:
>
> The CUCM config you describe is fine for getting the call to a call
> handler in UCxn.
>
> If the greeting you hear is "Sorry <your recorded greeting> is not
> available", that means that you have recorded your greeting as the recorded
> name for the call handler / user instead of the greeting and left the
> greeting option at the default value of "system default". To avoid that,
> you need to record your greeting on the call handler greeting page and
> select 'my recording' as the playback option.
>
>
> On Mon, Oct 29, 2012 at 11:59 AM, Cristina Petre <
> [email protected]> wrote:
> My construct is as following:
>
> DN with voice mail profile --> on DN forward all to voice mail --> on
> unity call handler, transfer rule back to cucm to line group.
> This construct is working but the message sorry "my recorded message" is
> not available disturbs me.
>
> Is my config ok?
>
> Von meinem iPhone gesendet
>
> Am 29.10.2012 um 16:46 schrieb Ed Leatherman <[email protected]>:
>
> I am meaning a Hunt Pilot in call routing, rather than the voice mail
> pilot number:
>
> In CUCM 7.1 (version i'm running):
> Call Routing -> Route/Hunt -> Hunt Pilot
>
> On Mon, Oct 29, 2012 at 11:35 AM, Cristina Petre <
> [email protected]> wrote:
> Hi Ed,
>
> Thanks for answering. Ive also created a pilot number but my pilot
> number is assigned to forward all on the line to reach the unity. Do you
> mean it that way?
> Could you explain me the steps I need to do? Thanks.
>
> Von meinem iPhone gesendet
>
> Am 29.10.2012 um 16:20 schrieb Ed Leatherman <[email protected]>:
>
> The way I do this is setup a pilot number in CUCM and point to your
> unity connection line group, and then setup direct routing rule in unity
> connection to send the call to the call handler greeting that you want it
> to go to.
> On Mon, Oct 29, 2012 at 11:19 AM, Cristina Petre <
> [email protected]> wrote:
> Hi all,
>
> If i want to use call handlers in unity how is the connection between cucm
> and unity?
> The goal should be to dial a number from external to reach the cucm after
> that the unity to get a welcome message and after that to go back to cucm
> to a pilot point.
>
> I've created a directory number with voice mail pilot and voice mail
> profile, on unity I've created a system call handler with a transfer rule
> back to cucm and recorded a greeting. It's works but the problem is after I
> dial the number I get an "sorry.. Is not available" message after that
> phones in hunt lists ringing. I just want to hear my message nothing else.
>
> What's wrong on my configuration? Many thanks in advance.
>
> Von meinem iPhone gesendet
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> --
> Ed Leatherman
>
>
>
>
> --
> Ed Leatherman
>
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Message: 2
Date: Wed, 31 Oct 2012 22:21:24 -0400 (EDT)
From: Lelio Fulgenzi <[email protected]>
To: Pat Hayes <[email protected]>
Cc: [email protected]
Subject: Re: [cisco-voip] Unity 8.5.1
Message-ID:
<1808582139.358882.1351736484882.javamail.r...@squeaky.cs.uoguelph.ca>
Content-Type: text/plain; charset="utf-8"
you should also be able to dial unity directly, dial the call handler number +
#2 and it should play the greeting. if you don't hear the greeting, you need to
fix that part first.
*i could be wrong, but DN + #2 works for voice mail boxes, it should work for
call handlers as well.
---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
- LFJ (with apologies to Mr. Popeil)
----- Original Message -----
From: "Pat Hayes" <[email protected]>
To: "Cristina Petre" <[email protected]>
Cc: [email protected]
Sent: Wednesday, 31 October, 2012 10:16:08 PM
Subject: Re: [cisco-voip] Unity 8.5.1
So your entire call flow is working as desired, except it doesn't play the
greeting you want to hear before attempting the transfer? The greeting you show
here is clearly configured to play a recording, so either you're not making it
to this greeting (perhaps you have the alternate or closed greetings enabled,
they will take precedent over the standard) or you don't have a recording on
that greeting (on the same edit greeting page for the standard greeting, can
you expand the play/record button and play back your greeting? if you have
multiple locales installed, is there a recording for the language the call is
being routed as?).
If none of that resolves your problem, I suspect your call isn't actually being
routed as you think it is. Try installing the port status monitor and capturing
a call to see where the call is going and send us your output:
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
On Wed, Oct 31, 2012 at 11:09 AM, Cristina Petre < [email protected] >
wrote:
Hi Roza, hi all,
enclosed you can find the screenshots from the configured call handler. The
call handler contains a translation rule and the greeting. With this
configuration the call is going to the call handler, after that to the
translation rule, but it never reached the greetings message.
many thanks in advance at all
BR
Von: "ROZA, Ariel" < [email protected] >
An: Cristina Petre < [email protected] >
CC: " [email protected] " < [email protected] >
Gesendet: 22:15 Dienstag, 30.Oktober 2012
Betreff: RE: [cisco-voip] Unity 8.5.1
Cristina,
Can you share some screenshots showing how you configured the call handler?
From: [email protected] [mailto:
[email protected] ] On Behalf Of Cristina Petre
Sent: martes, 30 de octubre de 2012 01:29 p.m.
To: Pat Hayes
Cc: [email protected]
Subject: Re: [cisco-voip] Unity 8.5.1
Many thanks for all your answers.
Ive checked it again and record s empty message under call handler/ recorded
name. There is no setting under call handler to play the system default.
I recorded again another message under greetings but the system never comes to
my personal spoken message but it goes to tha call handler after that to the
translation rule and finish.
I cannot switch of the first message from call handler.
Von meinem iPhone gesendet
Am 30.10.2012 um 15:54 schrieb Pat Hayes < [email protected] >:
The CUCM config you describe is fine for getting the call to a call handler in
UCxn.
If the greeting you hear is "Sorry <your recorded greeting> is not available",
that means that you have recorded your greeting as the recorded name for the
call handler / user instead of the greeting and left the greeting option at the
default value of "system default". To avoid that, you need to record your
greeting on the call handler greeting page and select 'my recording' as the
playback option.
On Mon, Oct 29, 2012 at 11:59 AM, Cristina Petre < [email protected] >
wrote:
My construct is as following:
DN with voice mail profile --> on DN forward all to voice mail --> on unity
call handler, transfer rule back to cucm to line group.
This construct is working but the message sorry "my recorded message" is not
available disturbs me.
Is my config ok?
Von meinem iPhone gesendet
Am 29.10.2012 um 16:46 schrieb Ed Leatherman < [email protected] >:
I am meaning a Hunt Pilot in call routing, rather than the voice mail pilot
number:
In CUCM 7.1 (version i'm running):
Call Routing -> Route/Hunt -> Hunt Pilot
On Mon, Oct 29, 2012 at 11:35 AM, Cristina Petre < [email protected] >
wrote:
Hi Ed,
Thanks for answering. Ive also created a pilot number but my pilot number is
assigned to forward all on the line to reach the unity. Do you mean it that
way?
Could you explain me the steps I need to do? Thanks.
Von meinem iPhone gesendet
Am 29.10.2012 um 16:20 schrieb Ed Leatherman < [email protected] >:
The way I do this is setup a pilot number in CUCM and point to your unity
connection line group, and then setup direct routing rule in unity connection
to send the call to the call handler greeting that you want it to go to.
On Mon, Oct 29, 2012 at 11:19 AM, Cristina Petre < [email protected] >
wrote:
Hi all,
If i want to use call handlers in unity how is the connection between cucm and
unity?
The goal should be to dial a number from external to reach the cucm after that
the unity to get a welcome message and after that to go back to cucm to a pilot
point.
I've created a directory number with voice mail pilot and voice mail profile,
on unity I've created a system call handler with a transfer rule back to cucm
and recorded a greeting. It's works but the problem is after I dial the number
I get an "sorry.. Is not available" message after that phones in hunt lists
ringing. I just want to hear my message nothing else.
What's wrong on my configuration? Many thanks in advance.
Von meinem iPhone gesendet
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
--
Ed Leatherman
--
Ed Leatherman
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
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------------------------------
Message: 3
Date: Thu, 1 Nov 2012 21:22:07 +1100
From: gr11 <[email protected]>
To: [email protected]
Subject: [cisco-voip] Multicast MoH issue from branch router
Message-ID:
<CAEO1ZpVX844RnmQL+8k_Cn6y=f0ngx00vv+2fanzuxsphl6...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
I am having this issue, one of the branch router is not streaming multicast
moh. I was told it was working and has stopped working (not sure
though)...when the user is put on hold - there is silence and the output of
sh ccm music-on-hold is as below:
sh ccm music
Current active multicast sessions : 1
Multicast RTP port Packets Call Codec Incoming
Address number in/out id Interface
===================================================================
239.1.1.1 16384 0/0 77911 g711ulaw
<<<<< no interface and packets stay at 0
CUCM - checked multicast is enabled and MRGL is assigned to DP ..On the
router max-dn command was missing under fallback...rest is configured
properly..with multicast route and correct file name..if i try adding
max-dn i get below error and i am not even able to add max-dn 1....
%DIALPEER_DB-3-ADDPEER_MEM_THRESHOLD: Addition of dial-peers limited by
available memory
sh ephone summ output shows - no MOH file...i have tried removing and
re-adding fallback and also re uploading the MoH file....could the issue be
due to max-dn not configured....??? or it could be two separate issues..?
Router is 3845 and IOS is 12.3(11r)T2....Any clue if any one came across
this????
sh ephone summ
hairpin_block:
Max 500, Registered 0, Unregistered 0, Deceased 0 High Water Mark 501,
Sockets 0
ephone_send_packet process switched 0
Max Conferences 12 with 0 active (4 allowed)
Skinny Music On Hold Status
Active MOH clients 0 (max 830), Media Clients 0, B-ACD Clients 0
No MOH file loaded <<<<<<<<<<< even thoug file is in flash and triple
checked and reuploaded.....
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Message: 4
Date: Thu, 1 Nov 2012 10:31:30 +0000
From: "Buchanan, James" <[email protected]>
To: gr11 <[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [cisco-voip] Multicast MoH issue from branch router
Message-ID:
<12d6a6a157b44348974e5ed93738628c0969c...@hqexchmbx03.presidio.corp>
Content-Type: text/plain; charset="utf-8"
My guess would be that you are hitting an IOS bug. Does rebooting help any?
From: [email protected]
[mailto:[email protected]] On Behalf Of gr11
Sent: Thursday, November 01, 2012 12:22 PM
To: [email protected]
Subject: [cisco-voip] Multicast MoH issue from branch router
I am having this issue, one of the branch router is not streaming multicast
moh. I was told it was working and has stopped working (not sure though)...when
the user is put on hold - there is silence and the output of sh ccm
music-on-hold is as below:
sh ccm music
Current active multicast sessions : 1
Multicast RTP port Packets Call Codec Incoming
Address number in/out id Interface
===================================================================
239.1.1.1 16384 0/0 77911 g711ulaw
<<<<< no interface and packets stay at 0
CUCM - checked multicast is enabled and MRGL is assigned to DP ..On the router
max-dn command was missing under fallback...rest is configured properly..with
multicast route and correct file name..if i try adding max-dn i get below error
and i am not even able to add max-dn 1....
%DIALPEER_DB-3-ADDPEER_MEM_THRESHOLD: Addition of dial-peers limited by
available memory
sh ephone summ output shows - no MOH file...i have tried removing and re-adding
fallback and also re uploading the MoH file....could the issue be due to max-dn
not configured....??? or it could be two separate issues..? Router is 3845 and
IOS is 12.3(11r)T2....Any clue if any one came across this????
sh ephone summ
hairpin_block:
Max 500, Registered 0, Unregistered 0, Deceased 0 High Water Mark 501, Sockets 0
ephone_send_packet process switched 0
Max Conferences 12 with 0 active (4 allowed)
Skinny Music On Hold Status
Active MOH clients 0 (max 830), Media Clients 0, B-ACD Clients 0
No MOH file loaded <<<<<<<<<<< even thoug file is in flash and triple
checked and reuploaded.....
James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 |
[email protected]<mailto:[email protected]>
[Be Secure In The Knowledge]<http://www.presidio.com>
Follow us:
[Follow Presidio on Twitter]<http://www.twitter.com/presidio>
This message w/attachments (message) is intended solely for the use of the
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Message: 5
Date: Thu, 1 Nov 2012 10:38:43 -0400
From: "Jason Aarons (AM)" <[email protected]>
To: "cisco-voip ([email protected])"
<[email protected]>
Subject: [cisco-voip] cisco.com/go/license down?
Message-ID:
<4e38db0a1959b04c8c83edcf069b53ed0d2b536...@usispclexdb01.na.didata.local>
Content-Type: text/plain; charset="windows-1252"
For http://www.cisco.com/go/license<http://www.cisco.com/go/license> I get the
SSO login, after that just "Redirecting your request" and nothing else...same
with other links to register PAKs
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Message: 6
Date: Thu, 1 Nov 2012 08:11:36 -0700
From: Scott Voll <[email protected]>
To: "Jason Aarons (AM)" <[email protected]>
Cc: "cisco-voip \([email protected]\)"
<[email protected]>
Subject: Re: [cisco-voip] cisco.com/go/license down?
Message-ID:
<CAHgd+3_nrFbFNZkGZZzXLuoJoghmzkGqYM7MoV8-6=-0_1=j...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"
Works on the West coast.
YMMV
Scott
On Thu, Nov 1, 2012 at 7:38 AM, Jason Aarons (AM) <
[email protected]> wrote:
> For http://www.cisco.com/go/license I get the SSO login, after that just
> ?Redirecting your request? and nothing else?same with other links to
> register PAKs****
>
> ** **
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Message: 7
Date: Thu, 1 Nov 2012 10:20:54 -0500
From: "Erick B." <[email protected]>
To: Scott Voll <[email protected]>
Cc: "cisco-voip \([email protected]\)"
<[email protected]>
Subject: Re: [cisco-voip] cisco.com/go/license down?
Message-ID:
<cahsnbqycadrvqsmk8bwjhd0xc-ttpxdy7diem0n1w37wqe1...@mail.gmail.com>
Content-Type: text/plain; charset=windows-1252
Works for me, from chicago land...
On Thu, Nov 1, 2012 at 10:11 AM, Scott Voll <[email protected]> wrote:
> Works on the West coast.
>
> YMMV
>
> Scott
>
> On Thu, Nov 1, 2012 at 7:38 AM, Jason Aarons (AM)
> <[email protected]> wrote:
>>
>> For http://www.cisco.com/go/license I get the SSO login, after that just
>> ?Redirecting your request? and nothing else?same with other links to
>> register PAKs
>>
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> [email protected]
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
------------------------------
Message: 8
Date: Thu, 1 Nov 2012 11:25:15 -0400
From: Kenneth Hayes <[email protected]>
To: "Erick B." <[email protected]>
Cc: "cisco-voip \([email protected]\)"
<[email protected]>
Subject: Re: [cisco-voip] cisco.com/go/license down?
Message-ID: <-3234213608470705685@unknownmsgid>
Content-Type: text/plain; charset="windows-1252"
I had issues with SSO earlier myself
Sent from my iPhone
Thanks,
Kenneth W. Hayes
On Nov 1, 2012, at 11:21 AM, "Erick B." <[email protected]> wrote:
Works for me, from chicago land...
On Thu, Nov 1, 2012 at 10:11 AM, Scott Voll <[email protected]> wrote:
Works on the West coast.
YMMV
Scott
On Thu, Nov 1, 2012 at 7:38 AM, Jason Aarons (AM)
<[email protected]> wrote:
For http://www.cisco.com/go/license I get the SSO login, after that just
?Redirecting your request? and nothing else?same with other links to
register PAKs
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
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[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
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End of cisco-voip Digest, Vol 109, Issue 1
******************************************
