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Today's Topics:
1. JFW Phone Number Masks (Daniel)
2. Re: JFW Phone Number Masks
(=?utf-8?B?a2F6LmNoZW5nQGdtYWlsLmNvbQ==?=)
3. Re: JFW Phone Number Masks
(=?utf-8?B?a2F6LmNoZW5nQGdtYWlsLmNvbQ==?=)
4. Re: JFW Phone Number Masks (Daniel)
5. Re: JFW Phone Number Masks
(=?utf-8?B?a2F6LmNoZW5nQGdtYWlsLmNvbQ==?=)
6. Re: UCCX + Jena integration (Buchanan, James)
7. Plans for UCCX Trigger to be e164 ? \+17043384588 ?
(Jason Aarons (AM))
8. Re: Plans for UCCX Trigger to be e164 ? \+17043384588 ?
(Ryan LaFountain (rlafount))
----------------------------------------------------------------------
Message: 1
Date: Mon, 13 May 2013 13:50:36 +1000
From: Daniel <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] JFW Phone Number Masks
Message-ID:
<ca+52b_pfkbhurnvviravcljm7mpocj2ea9bfnabsd6nlx5v...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"
Hi All,
I?ve got a question on how the phone mask options in JFW works.
How I read it is. If a caller calls in on a number 0732121234 that number
is searched for within LDAP to resolve to a contact name and displayed in
Jabber?
In our environment we have a 0 prefixed to the number on the inbound so
that users can dial back that user from their phones history.
Is there a way to use the phone number mask to match with the prefix of
00732121234 so I could change it to (07) 3212 1234 to match our LDAP
directory?
Thanks,
Dan
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Message: 2
Date: Mon, 13 May 2013 14:03:57 +1000
From: "=?utf-8?B?a2F6LmNoZW5nQGdtYWlsLmNvbQ==?=" <[email protected]>
To: "Daniel" <[email protected]>,
"=?utf-8?B?Y2lzY28tdm9pcEBwdWNrLm5ldGhlci5uZXQ=?="
<[email protected]>
Subject: Re: [cisco-voip] JFW Phone Number Masks
Message-ID: <[email protected]>
Content-Type: text/plain; charset="utf-8"
Hey Dan,
What about using Directory Lookup Rules on CUCM?
Regards
Karen
----- Reply message -----
From: "Daniel" <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] JFW Phone Number Masks
Date: Mon, May 13, 2013 1:50 PM
Hi All,
I?ve got a question on how the phone mask
options in JFW works.
How I read it is. If a caller calls in on a
number?0732121234 that number is searched for within LDAP to resolve
to a contact name and displayed in Jabber?
In our environment we have a 0 prefixed to the
number on the inbound so that users can dial back that user from their phones
history.
Is there a way to use the phone number mask to
match with the prefix of 00732121234 so I could change?it to (07) 3212 1234 to
match our LDAP directory???
?
?Thanks,
Dan
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Message: 3
Date: Mon, 13 May 2013 14:23:37 +1000
From: "=?utf-8?B?a2F6LmNoZW5nQGdtYWlsLmNvbQ==?=" <[email protected]>
To: "Daniel" <[email protected]>,
"=?utf-8?B?Y2lzY28tdm9pcEBwdWNrLm5ldGhlci5uZXQ=?="
<[email protected]>
Subject: Re: [cisco-voip] JFW Phone Number Masks
Message-ID: <[email protected]>
Content-Type: text/plain; charset="utf-8"
Or I think in the jabber-config.xml I think you can put in phone masks for
directory search.
Karen
----- Reply message -----
From: "[email protected]" <[email protected]>
To: "Daniel" <[email protected]>, "[email protected]"
<[email protected]>
Subject: [cisco-voip] JFW Phone Number Masks
Date: Mon, May 13, 2013 2:03 PM
Hey Dan,
What about using Directory Lookup Rules on CUCM?
Regards
Karen
----- Reply message -----
From: "Daniel" <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] JFW Phone Number Masks
Date: Mon, May 13, 2013 1:50 PM
Hi All,
I?ve got a question on how the phone mask
options in JFW works.
How I read it is. If a caller calls in on a
number?0732121234 that number is searched for within LDAP to resolve
to a contact name and displayed in Jabber?
In our environment we have a 0 prefixed to the
number on the inbound so that users can dial back that user from their phones
history.
Is there a way to use the phone number mask to
match with the prefix of 00732121234 so I could change?it to (07) 3212 1234 to
match our LDAP directory???
?
?Thanks,
Dan
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------------------------------
Message: 4
Date: Mon, 13 May 2013 15:43:13 +1000
From: Daniel <[email protected]>
To: "[email protected]" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] JFW Phone Number Masks
Message-ID:
<ca+52b_odamnfzmiom56cycpaaw5d8auu-rdoumthvafpty5...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"
thanks Karen that worked a treat .
Now when a call comes into J4W the prefix of 0 is gone and it matches
homePhone, mobile, or otherTelephone in LDAP as the secondary lookup and
works great if the number is in AD it replaces the number with the name.
BUT because we substitute telephoneNumber for ipPhone when the call comes
in and the primary search is done it searches ipPhone instead of telephone
number.
Anyone know a way to keep the substitution but search telephoneNumber? We
want the substitution so that internal users on Jabber are forced to dial
internal numbers for internal users. But we want to be able to search
telephoneNumber for contact resolution.
On Mon, May 13, 2013 at 2:23 PM, [email protected] <[email protected]>wrote:
> Or I think in the jabber-config.xml I think you can put in phone masks for
> directory search.
>
> Karen
>
> ----- Reply message -----
> From: "[email protected]" <[email protected]>
> To: "Daniel" <[email protected]>, "[email protected]" <
> [email protected]>
> Subject: [cisco-voip] JFW Phone Number Masks
> Date: Mon, May 13, 2013 2:03 PM
>
>
> Hey Dan,
>
> What about using Directory Lookup Rules on CUCM?
>
> Regards
> Karen
>
>
>
> ----- Reply message -----
> From: "Daniel" <[email protected]>
> To: "[email protected]" <[email protected]>
> Subject: [cisco-voip] JFW Phone Number Masks
> Date: Mon, May 13, 2013 1:50 PM
>
>
> Hi All,
>
> I?ve got a question on how the phone mask options in JFW works.
>
> How I read it is. If a caller calls in on a number 0732121234 that number
> is searched for within LDAP to resolve to a contact name and displayed in
> Jabber?
>
> In our environment we have a 0 prefixed to the number on the inbound so
> that users can dial back that user from their phones history.
>
> Is there a way to use the phone number mask to match with the prefix of
> 00732121234 so I could change it to (07) 3212 1234 to match our LDAP
> directory?
>
>
>
>
> Thanks,
> Dan
>
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Message: 5
Date: Mon, 13 May 2013 17:25:48 +1000
From: "=?utf-8?B?a2F6LmNoZW5nQGdtYWlsLmNvbQ==?=" <[email protected]>
To: "Daniel" <[email protected]>
Cc: [email protected] <[email protected]>
Subject: Re: [cisco-voip] JFW Phone Number Masks
Message-ID: <[email protected]>
Content-Type: text/plain; charset="utf-8"
Hey Dan,
I'm a tad confused on your follow up question.
Could you elaborate on what the issue is??
I have a feeling what you are after is not possible but what you could do is
maybe do multiple phone masks so that it can also match internal 5 digit
numbers as well?? Only thing is that it'll probably show as the full number
rather than the internal number in the missed call list.
Another option which will require rearchitecture would be to have full E164 in
your AD, then use a calling party transform mask on incoming calls to transform
to E164. Then have translation patterns to keep internal numbers as 5 digits. I
think this is the preferred method normally when building a new system. But
obviously a big ask for existing setups.
Although if I've read your question incorrectly I could be on a completely
incorrect tangent :D
Karen
----- Reply message -----
From: "Daniel" <[email protected]>
To: "[email protected]" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: [cisco-voip] JFW Phone Number Masks
Date: Mon, May 13, 2013 3:43 PM
thanks Karen that worked a treat .?
Now
when a call comes into J4W the prefix of 0 is gone and it matches homePhone,
mobile,
or otherTelephone in LDAP as the secondary lookup and works great if the number
is
in AD it replaces the number with the name.
?
BUT
because we substitute telephoneNumber for ipPhone when the call comes in and
the primary search is done it searches ipPhone instead of telephone number.?
Anyone know a way to keep the substitution but search telephoneNumber? We want
the substitution so that internal users on Jabber are forced to dial internal
numbers for internal users. ?But we want to be able to search telephoneNumber
for contact resolution.
On Mon, May 13, 2013 at 2:23 PM, [email protected] <[email protected]>
wrote:
Or I think in the jabber-config.xml I think you can put in phone masks for
directory search.
Karen
----- Reply message -----
From: "[email protected]" <[email protected]>
To: "Daniel" <[email protected]>, "[email protected]"
<[email protected]>
Subject: [cisco-voip] JFW Phone Number Masks
Date: Mon, May 13, 2013 2:03 PM
Hey Dan,
What about using Directory Lookup Rules on CUCM?
Regards
Karen
----- Reply message -----
From: "Daniel" <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] JFW Phone Number Masks
Date: Mon, May 13, 2013 1:50 PM
Hi All,
I?ve got a question on how the phone mask
options in JFW works.
How I read it is. If a caller calls in on a
number?0732121234 that number is searched for within LDAP to resolve
to a contact name and displayed in Jabber?
In our environment we have a 0 prefixed to the
number on the inbound so that users can dial back that user from their phones
history.
Is there a way to use the phone number mask to
match with the prefix of 00732121234 so I could change?it to (07) 3212 1234 to
match our LDAP directory???
?
?Thanks,
Dan
-------------- next part --------------
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Message: 6
Date: Mon, 13 May 2013 09:22:13 +0000
From: "Buchanan, James" <[email protected]>
To: Tanner Ezell <[email protected]>, Chris Axelsson
<[email protected]>
Cc: Cisco VOIP <[email protected]>
Subject: Re: [cisco-voip] UCCX + Jena integration
Message-ID:
<12d6a6a157b44348974e5ed93738628c253e5...@hqexchmbx03.presidio.corp>
Content-Type: text/plain; charset="utf-8"
I?m not ashamed to say that the link was a bit over my head. So, I ask the same
question ?
From: cisco-voip [mailto:[email protected]] On Behalf Of
Tanner Ezell
Sent: Saturday, May 11, 2013 5:25 PM
To: Chris Axelsson
Cc: Cisco VOIP
Subject: Re: [cisco-voip] UCCX + Jena integration
What would you be using this integration to accomplish?
On Sat, May 11, 2013 at 7:48 AM, Chris Axelsson
<[email protected]<mailto:[email protected]>> wrote:
Hello
I am wondering if it would be possible to make some kind of integration with
Jena? Or if someone has any theory of how a relationship could be built.
http://en.wikipedia.org/wiki/Jena_%28framework%29
best regards
Chris
James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 |
[email protected]<mailto:[email protected]>
[Practical thinking for a connected world.]<http://www.presidio.com>
Follow us:
[Follow Presidio on Twitter]<http://www.twitter.com/presidio>
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Message: 7
Date: Mon, 13 May 2013 10:31:03 -0400
From: "Jason Aarons (AM)" <[email protected]>
To: "cisco-voip ([email protected])"
<[email protected]>
Subject: [cisco-voip] Plans for UCCX Trigger to be e164 ?
\+17043384588 ?
Message-ID:
<4e38db0a1959b04c8c83edcf069b53ed0d331c7...@usispclexdb01.na.didata.local>
Content-Type: text/plain; charset="windows-1252"
I can't add a E164 trigger or CTI Route Point in appadmin? I can override it
in ccmadmin, but first time a Appadmin Data Sync occurs they will break
Is there a roadmap to be able to put full E164 in Appadmin Triggers/CTI Ports?
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Message: 8
Date: Mon, 13 May 2013 15:01:15 +0000
From: "Ryan LaFountain (rlafount)" <[email protected]>
To: "Jason Aarons (AM)" <[email protected]>, "cisco-voip
([email protected])" <[email protected]>
Subject: Re: [cisco-voip] Plans for UCCX Trigger to be e164 ?
\+17043384588 ?
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="windows-1252"
Hi Jason,
It is on the roadmap, but the plan is to address it holistically by supporting
+E.164 for both Agent DN, CTI Route Point/Port DN, External Phone Number Mask
on UCCX devices etc. all at the same time instead of releasing support for
individual components.
I believe this is on the roadmap for the 10.0 release, but it may be a stretch
goal, but a lot of it depends on when Finesse will support +E.164 as we will
not be building support for this into CAD.
Thank you,
Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: [email protected]
Hours: M ? F 9:00am ? 5:00pm
From: "Jason Aarons (AM)"
<[email protected]<mailto:[email protected]>>
Date: Monday, May 13, 2013 10:31 AM
To: "cisco-voip
([email protected]<mailto:[email protected]>)"
<[email protected]<mailto:[email protected]>>
Subject: [cisco-voip] Plans for UCCX Trigger to be e164 ? \+17043384588 ?
I can?t add a E164 trigger or CTI Route Point in appadmin? I can override it
in ccmadmin, but first time a Appadmin Data Sync occurs they will break
Is there a roadmap to be able to put full E164 in Appadmin Triggers/CTI Ports?
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