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Today's Topics:
1. Contact Center Wav Files (Ryan Burtch)
2. Re: pcm capture tools (Wes Sisk (wsisk))
3. Re: Contact Center Wav Files (Anthony Holloway)
4. Re: Contact Center Wav Files (Bill Talley)
5. CUEAC 9.0 (Erick Wellnitz)
6. Re: pcm capture tools (Erick Wellnitz)
7. Re: CUEAC 9.0 (Jamie Gale -X (jamgale - Arc Solutions at Cisco))
8. Re: CUEAC 9.0 (Erick Wellnitz)
9. Re: CUEAC 9.0 (Jamie Gale -X (jamgale - Arc Solutions at Cisco))
10. Re: pcm capture tools (John Franklin)
11. Re: pcm capture tools (Haas, Neal)
12. Re: CUEAC 9.0 (Erick Wellnitz)
13. SPA8000 to 2851 FXO Connection (Abebe Amare)
14. Re: CUEAC 9.0 (Jamie Gale -X (jamgale - Arc Solutions at Cisco))
15. traces for remote destinations? (Erick Wellnitz)
16. Re: traces for remote destinations? (Pavan K)
----------------------------------------------------------------------
Message: 1
Date: Wed, 21 Aug 2013 12:30:40 -0400
From: Ryan Burtch <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] Contact Center Wav Files
Message-ID:
<cak+shf4qwoukz3qbxjrz6xib0efcbeirvvmdpjhe+wn6q02...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
All:
I'm creating some training videos and wanted to know if anyone has some
'Real-World' Contact Center Wav Files that they could send me. I'm not
sure if this is a legal request, so please forgive my ignorance.
I need a the following Wav Files:
- MainMenu
- Normal Greeting
- NoAgtsLoggedIn
- Closed Greeting
- Holiday Greeting
- Queue Music
- Queue Announcement
I realize I could create these myself, but I'm just looking for something
that is a bit more professional.
Sincerely,
Ryan Burtch
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Message: 2
Date: Wed, 21 Aug 2013 17:29:20 +0000
From: "Wes Sisk (wsisk)" <[email protected]>
To: Erick Wellnitz <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] pcm capture tools
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Great find. A few clarifying points that were not clear to me:
* The feature is called "PCM Tracer" - note it is different from the original
PCM capture.
* It is only on specific platforms - ISR-G2 and VG350.
Regards,
Wes
On Aug 20, 2013, at 10:13 AM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Interesting. I'll have to try this next time before I get TAC involved on a
possible audio issue on one of our analog ports.
On Mon, Aug 19, 2013 at 11:05 PM, Justin Steinberg
<[email protected]<mailto:[email protected]>> wrote:
I saw the link below was included in the monthly Cisco Services Newletter that
came out last week. I haven't personally tried the commands or know whether
it is equivalent to a PCM capture.
http://www.cisco.com/en/US/products/ps6884/products_configuration_example09186a0080bf4912.shtml
On Mon, Aug 19, 2013 at 11:27 PM, Nick Matthews
<[email protected]<mailto:[email protected]>> wrote:
Negatory. There was discussion at some point but it's a legal minefield -
warrantless tapping, liability, every privacy regulation, etc.
>From a technical perspective the decoder changes fairly often and it's not
>trivial to keep up with the changes as well as identify the DSP version it was
>captured on for accurate decoding. Though those are much easier to fix than
>the legal ones.
-nick
On Mon, Aug 19, 2013 at 4:53 PM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Is there a publicly available tool to work with the pcm.dat file from a PCM
capture?
_______________________________________________
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Message: 3
Date: Wed, 21 Aug 2013 12:42:32 -0500
From: Anthony Holloway <[email protected]>
To: Ryan Burtch <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Contact Center Wav Files
Message-ID:
<CACRCJOiGnnSWTUxX0M8S+d1yx4iCkTFwbTYq=xtfn8U_RN7c=w...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Have you looked at the system prompts off UCCX/IP-IVR?
You can download them here: https://supportforums.cisco.com/docs/DOC-13933
I found a few that would match up to your list, unfortunately, not all of
them:
- MainMenu = AA/AAMainMenu.wav
- NormalGreeting = ICD/ICDWelcome.wav
- NoAgtsLoggedIn = ICD/ICDQueue.wav
- Closed Greeting =
- Holiday Greeting =
- Queue Music =
- Queue Announcement = ICM/ICMVisibleQAnn1.wav
Good luck.
On Wed, Aug 21, 2013 at 11:30 AM, Ryan Burtch <[email protected]> wrote:
> All:
>
> I'm creating some training videos and wanted to know if anyone has some
> 'Real-World' Contact Center Wav Files that they could send me. I'm not
> sure if this is a legal request, so please forgive my ignorance.
>
> I need a the following Wav Files:
>
> - MainMenu
> - Normal Greeting
> - NoAgtsLoggedIn
> - Closed Greeting
> - Holiday Greeting
> - Queue Music
> - Queue Announcement
>
> I realize I could create these myself, but I'm just looking for something
> that is a bit more professional.
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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------------------------------
Message: 4
Date: Wed, 21 Aug 2013 12:41:56 -0500
From: Bill Talley <[email protected]>
To: Ryan Burtch <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Contact Center Wav Files
Message-ID:
<cam+6atcelbl89nrglcay8faqal3see8goci0xwgjubnmdak...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
If you have a mac, you can generate your prompts. Here's an example of how
to do it. This is what I do to easily create prompts for my lab or to
create temporary prompts for testing call flows. Sample prompt attached
(if it comes through).
http://www.iptinfo.com/?p=471
On Wed, Aug 21, 2013 at 11:30 AM, Ryan Burtch <[email protected]> wrote:
> All:
>
> I'm creating some training videos and wanted to know if anyone has some
> 'Real-World' Contact Center Wav Files that they could send me. I'm not
> sure if this is a legal request, so please forgive my ignorance.
>
> I need a the following Wav Files:
>
> - MainMenu
> - Normal Greeting
> - NoAgtsLoggedIn
> - Closed Greeting
> - Holiday Greeting
> - Queue Music
> - Queue Announcement
>
> I realize I could create these myself, but I'm just looking for something
> that is a bit more professional.
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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------------------------------
Message: 5
Date: Wed, 21 Aug 2013 14:56:18 -0500
From: Erick Wellnitz <[email protected]>
To: cisco-voip <[email protected]>
Subject: [cisco-voip] CUEAC 9.0
Message-ID:
<CAK0wOsD2=9KT9dmcuHKgff=-ytkej_bzkuswimypdi8zatw...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Windows 64 bit and CUEAC 9.0...
The Driect Transfers value is located in hkey_users.
This poses a huge problem with making sure blind transfers work uniformly
no matter which user is logged in.
Is there some way to get these values in hkey_local_machine so we don't
have to touch the registry every time a new user logs in to the PC for
reception duty?
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Message: 6
Date: Wed, 21 Aug 2013 14:39:42 -0500
From: Erick Wellnitz <[email protected]>
To: "Wes Sisk (wsisk)" <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] pcm capture tools
Message-ID:
<CAK0wOsBQRHz45=xqpxd+9vy2pk93dooixrrxzqoj1rpo4uv...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Another thing that pops into my mind is:
Will other audio tools, such as Audacity, work for this?
On Wed, Aug 21, 2013 at 12:29 PM, Wes Sisk (wsisk) <[email protected]> wrote:
> Great find. A few clarifying points that were not clear to me:
>
> * The feature is called "PCM Tracer" - note it is different from the
> original PCM capture.
> * It is only on specific platforms - ISR-G2 and VG350.
>
> Regards,
> Wes
>
> On Aug 20, 2013, at 10:13 AM, Erick Wellnitz <[email protected]>
> wrote:
>
> Interesting. I'll have to try this next time before I get TAC involved on
> a possible audio issue on one of our analog ports.
>
>
> On Mon, Aug 19, 2013 at 11:05 PM, Justin Steinberg
> <[email protected]>wrote:
>
>> I saw the link below was included in the monthly Cisco Services Newletter
>> that came out last week. I haven't personally tried the commands or know
>> whether it is equivalent to a PCM capture.
>>
>>
>> http://www.cisco.com/en/US/products/ps6884/products_configuration_example09186a0080bf4912.shtml
>>
>>
>>
>> On Mon, Aug 19, 2013 at 11:27 PM, Nick Matthews <[email protected]>wrote:
>>
>>> Negatory. There was discussion at some point but it's a legal
>>> minefield - warrantless tapping, liability, every privacy regulation, etc.
>>>
>>> From a technical perspective the decoder changes fairly often and it's
>>> not trivial to keep up with the changes as well as identify the DSP version
>>> it was captured on for accurate decoding. Though those are much easier to
>>> fix than the legal ones.
>>>
>>> -nick
>>>
>>>
>>> On Mon, Aug 19, 2013 at 4:53 PM, Erick Wellnitz <
>>> [email protected]> wrote:
>>>
>>>> Is there a publicly available tool to work with the pcm.dat file from
>>>> a PCM capture?
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> [email protected]
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> [email protected]
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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------------------------------
Message: 7
Date: Wed, 21 Aug 2013 21:18:02 +0000
From: "Jamie Gale -X (jamgale - Arc Solutions at Cisco)"
<[email protected]>
To: Erick Wellnitz <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] CUEAC 9.0
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Erick,
This is still located under HKLM, what is the full location you are seeing?
I see it under HKLM\SOFTWARE\Wow6432Node\Arc Solutions\Call
Connect\Operator\Defaults
Kind Regards
Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
[email protected]<mailto:[email protected]>
D +1 919 392 4671
M +1 919 699 4910
Find our new Cisco Unified Attendant Console End User training videos at
https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D
Join the Cisco Unified Attendant Console Forum at Arc Solutions!
http://forum.arcsolutions.com/forumdisplay.php?f=4
On Aug 21, 2013, at 3:56 PM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Windows 64 bit and CUEAC 9.0...
The Driect Transfers value is located in hkey_users.
This poses a huge problem with making sure blind transfers work uniformly no
matter which user is logged in.
Is there some way to get these values in hkey_local_machine so we don't have to
touch the registry every time a new user logs in to the PC for reception duty?
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
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------------------------------
Message: 8
Date: Wed, 21 Aug 2013 16:33:26 -0500
From: Erick Wellnitz <[email protected]>
To: "Jamie Gale -X (jamgale - Arc Solutions at Cisco)"
<[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] CUEAC 9.0
Message-ID:
<CAK0wOsA5=LZ7RqECdz1yf5R_uMxUB55yHRr-D0Z_G4B2u=g...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
It is absent under HKLM and adding it does not do anything.
We see it under HK_Users\<user
sid>\Software\Classes\VirtualStore\MACHINE\SOFTWARE\Wow6432Node\Arc
Solutions\\Call Connect\Operator\Preferences
On Wed, Aug 21, 2013 at 4:18 PM, Jamie Gale -X (jamgale - Arc Solutions at
Cisco) <[email protected]> wrote:
> Erick,
>
> This is still located under HKLM, what is the full location you are
> seeing?
>
> I see it under HKLM\SOFTWARE\Wow6432Node\Arc Solutions\Call
> Connect\Operator\Defaults
>
> Kind Regards
>
> Jamie Gale
> Technical Marketing Engineer, Cisco Unified Attendant Consoles
> Arc Solutions, onsite at Cisco
> [email protected]
> D +1 919 392 4671
> M +1 919 699 4910
>
> *Find our new Cisco Unified Attendant Console End User training videos at
> **
> https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D
> *
>
> *Join the Cisco Unified Attendant Console Forum at Arc Solutions!
> http://forum.arcsolutions.com/forumdisplay.php?f=4*
>
> On Aug 21, 2013, at 3:56 PM, Erick Wellnitz <[email protected]>
> wrote:
>
> Windows 64 bit and CUEAC 9.0...
>
> The Driect Transfers value is located in hkey_users.
>
> This poses a huge problem with making sure blind transfers work uniformly
> no matter which user is logged in.
>
> Is there some way to get these values in hkey_local_machine so we don't
> have to touch the registry every time a new user logs in to the PC for
> reception duty?
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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------------------------------
Message: 9
Date: Wed, 21 Aug 2013 21:40:01 +0000
From: "Jamie Gale -X (jamgale - Arc Solutions at Cisco)"
<[email protected]>
To: Erick Wellnitz <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] CUEAC 9.0
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
What OS is this on? It looks like you are running this on the server.
You no longer need to change this directly in the registry as the option is now
in the preferences. Go to Options-->Preferences-->Advanced and select "No
calls".
The location has actually changed in V9, it should be I see it under
HKLM\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Preferences.
Kind Regards
Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
[email protected]<mailto:[email protected]>
D +1 919 392 4671
M +1 919 699 4910
Find our new Cisco Unified Attendant Console End User training videos at
https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D
Join the Cisco Unified Attendant Console Forum at Arc Solutions!
http://forum.arcsolutions.com/forumdisplay.php?f=4
On Aug 21, 2013, at 5:33 PM, Erick Wellnitz
<[email protected]<mailto:[email protected]>>
wrote:
It is absent under HKLM and adding it does not do anything.
We see it under HK_Users\<user
sid>\Software\Classes\VirtualStore\MACHINE\SOFTWARE\Wow6432Node\Arc
Solutions\\Call Connect\Operator\Preferences
On Wed, Aug 21, 2013 at 4:18 PM, Jamie Gale -X (jamgale - Arc Solutions at
Cisco) <[email protected]<mailto:[email protected]>> wrote:
Erick,
This is still located under HKLM, what is the full location you are seeing?
I see it under HKLM\SOFTWARE\Wow6432Node\Arc Solutions\Call
Connect\Operator\Defaults
Kind Regards
Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
[email protected]<mailto:[email protected]>
D +1 919 392 4671<tel:%2B1%20919%20392%204671>
M +1 919 699 4910<tel:%2B1%20919%20699%204910>
Find our new Cisco Unified Attendant Console End User training videos at
https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D
Join the Cisco Unified Attendant Console Forum at Arc Solutions!
http://forum.arcsolutions.com/forumdisplay.php?f=4
On Aug 21, 2013, at 3:56 PM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Windows 64 bit and CUEAC 9.0...
The Driect Transfers value is located in hkey_users.
This poses a huge problem with making sure blind transfers work uniformly no
matter which user is logged in.
Is there some way to get these values in hkey_local_machine so we don't have to
touch the registry every time a new user logs in to the PC for reception duty?
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
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------------------------------
Message: 10
Date: Wed, 21 Aug 2013 16:32:39 -0700
From: John Franklin <[email protected]>
To: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] pcm capture tools
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="us-ascii"
Most audio tools can read a raw PCM file, since it doesn't have a header you
just need to specify the format (eg. 8bit/16bit, Mono, 8000 samples)
I'm not sure about Audacity but I can say that we use Adobe Audition ($$$) and
the NCH Wavepad (Free/cheap) to do just this, once loaded you can play, edit
and save to another format.
Regards,
John Franklin
VoIPIntegration | www.VoIPintegration.com<http://www.voipintegration.com/>
201K Sand Creek Road
Brentwood, CA, USA. 94513
Tel: +1-925-513-4400
Fax: +1-925-513-4401
From: cisco-voip [mailto:[email protected]] On Behalf Of Erick
Wellnitz
Sent: Wednesday, August 21, 2013 12:40 PM
To: Wes Sisk (wsisk)
Cc: cisco-voip
Subject: Re: [cisco-voip] pcm capture tools
Another thing that pops into my mind is:
Will other audio tools, such as Audacity, work for this?
On Wed, Aug 21, 2013 at 12:29 PM, Wes Sisk (wsisk)
<[email protected]<mailto:[email protected]>> wrote:
Great find. A few clarifying points that were not clear to me:
* The feature is called "PCM Tracer" - note it is different from the original
PCM capture.
* It is only on specific platforms - ISR-G2 and VG350.
Regards,
Wes
On Aug 20, 2013, at 10:13 AM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Interesting. I'll have to try this next time before I get TAC involved on a
possible audio issue on one of our analog ports.
On Mon, Aug 19, 2013 at 11:05 PM, Justin Steinberg
<[email protected]<mailto:[email protected]>> wrote:
I saw the link below was included in the monthly Cisco Services Newletter that
came out last week. I haven't personally tried the commands or know whether
it is equivalent to a PCM capture.
http://www.cisco.com/en/US/products/ps6884/products_configuration_example09186a0080bf4912.shtml
On Mon, Aug 19, 2013 at 11:27 PM, Nick Matthews
<[email protected]<mailto:[email protected]>> wrote:
Negatory. There was discussion at some point but it's a legal minefield -
warrantless tapping, liability, every privacy regulation, etc.
>From a technical perspective the decoder changes fairly often and it's not
>trivial to keep up with the changes as well as identify the DSP version it was
>captured on for accurate decoding. Though those are much easier to fix than
>the legal ones.
-nick
On Mon, Aug 19, 2013 at 4:53 PM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Is there a publicly available tool to work with the pcm.dat file from a PCM
capture?
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 11
Date: Thu, 22 Aug 2013 14:16:51 +0000
From: "Haas, Neal" <[email protected]>
To: John Franklin <[email protected]>, cisco-voip
<[email protected]>
Subject: Re: [cisco-voip] pcm capture tools
Message-ID:
<3bfada3c46e5a4428c76dc87fcf5fade4a654...@cofmail03.intra.co.fresno.ca.us>
Content-Type: text/plain; charset="us-ascii"
Yes, Audacity works with PCM
http://audacity.sourceforge.net/manual-1.2/tutorial_basics_1.html
Neal Haas
From: cisco-voip [mailto:[email protected]] On Behalf Of John
Franklin
Sent: Wednesday, August 21, 2013 4:33 PM
To: cisco-voip
Subject: Re: [cisco-voip] pcm capture tools
Most audio tools can read a raw PCM file, since it doesn't have a header you
just need to specify the format (eg. 8bit/16bit, Mono, 8000 samples)
I'm not sure about Audacity but I can say that we use Adobe Audition ($$$) and
the NCH Wavepad (Free/cheap) to do just this, once loaded you can play, edit
and save to another format.
Regards,
John Franklin
VoIPIntegration | www.VoIPintegration.com<http://www.voipintegration.com/>
201K Sand Creek Road
Brentwood, CA, USA. 94513
Tel: +1-925-513-4400
Fax: +1-925-513-4401
From: cisco-voip [mailto:[email protected]] On Behalf Of Erick
Wellnitz
Sent: Wednesday, August 21, 2013 12:40 PM
To: Wes Sisk (wsisk)
Cc: cisco-voip
Subject: Re: [cisco-voip] pcm capture tools
Another thing that pops into my mind is:
Will other audio tools, such as Audacity, work for this?
On Wed, Aug 21, 2013 at 12:29 PM, Wes Sisk (wsisk)
<[email protected]<mailto:[email protected]>> wrote:
Great find. A few clarifying points that were not clear to me:
* The feature is called "PCM Tracer" - note it is different from the original
PCM capture.
* It is only on specific platforms - ISR-G2 and VG350.
Regards,
Wes
On Aug 20, 2013, at 10:13 AM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Interesting. I'll have to try this next time before I get TAC involved on a
possible audio issue on one of our analog ports.
On Mon, Aug 19, 2013 at 11:05 PM, Justin Steinberg
<[email protected]<mailto:[email protected]>> wrote:
I saw the link below was included in the monthly Cisco Services Newletter that
came out last week. I haven't personally tried the commands or know whether
it is equivalent to a PCM capture.
http://www.cisco.com/en/US/products/ps6884/products_configuration_example09186a0080bf4912.shtml
On Mon, Aug 19, 2013 at 11:27 PM, Nick Matthews
<[email protected]<mailto:[email protected]>> wrote:
Negatory. There was discussion at some point but it's a legal minefield -
warrantless tapping, liability, every privacy regulation, etc.
>From a technical perspective the decoder changes fairly often and it's not
>trivial to keep up with the changes as well as identify the DSP version it was
>captured on for accurate decoding. Though those are much easier to fix than
>the legal ones.
-nick
On Mon, Aug 19, 2013 at 4:53 PM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Is there a publicly available tool to work with the pcm.dat file from a PCM
capture?
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Message: 12
Date: Thu, 22 Aug 2013 09:36:32 -0500
From: Erick Wellnitz <[email protected]>
To: "Jamie Gale -X (jamgale - Arc Solutions at Cisco)"
<[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] CUEAC 9.0
Message-ID:
<cak0wosco5smxpbwmovoa051s882aclf68ernv_an1gmzfwo...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
It is Windows 7 64 bit.
I want to be clear before I go back to the offices and tell them I have a
solution for them.
Setting "No Calls" will display the caller's ID rather than the Operator's
ID when doing blind transfers.
On Wed, Aug 21, 2013 at 4:40 PM, Jamie Gale -X (jamgale - Arc Solutions at
Cisco) <[email protected]> wrote:
> What OS is this on? It looks like you are running this on the server.
>
> You no longer need to change this directly in the registry as the option
> is now in the preferences. Go to Options-->Preferences-->Advanced and
> select "No calls".
>
> The location has actually changed in V9, it should be I see it under
> HKLM\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Preferences.
>
> Kind Regards
>
> Jamie Gale
> Technical Marketing Engineer, Cisco Unified Attendant Consoles
> Arc Solutions, onsite at Cisco
> [email protected]
> D +1 919 392 4671
> M +1 919 699 4910
>
> *Find our new Cisco Unified Attendant Console End User training videos at
> **
> https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D
> *
>
> *Join the Cisco Unified Attendant Console Forum at Arc Solutions!
> http://forum.arcsolutions.com/forumdisplay.php?f=4*
>
> On Aug 21, 2013, at 5:33 PM, Erick Wellnitz <[email protected]>
> wrote:
>
> It is absent under HKLM and adding it does not do anything.
>
> We see it under HK_Users\<user
> sid>\Software\Classes\VirtualStore\MACHINE\SOFTWARE\Wow6432Node\Arc
> Solutions\\Call Connect\Operator\Preferences
>
>
> On Wed, Aug 21, 2013 at 4:18 PM, Jamie Gale -X (jamgale - Arc Solutions at
> Cisco) <[email protected]> wrote:
>
>> Erick,
>>
>> This is still located under HKLM, what is the full location you are
>> seeing?
>>
>> I see it under HKLM\SOFTWARE\Wow6432Node\Arc Solutions\Call
>> Connect\Operator\Defaults
>>
>> Kind Regards
>>
>> Jamie Gale
>> Technical Marketing Engineer, Cisco Unified Attendant Consoles
>> Arc Solutions, onsite at Cisco
>> [email protected]
>> D +1 919 392 4671
>> M +1 919 699 4910
>>
>> *Find our new Cisco Unified Attendant Console End User training videos
>> at **
>> https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D
>> *
>>
>> *Join the Cisco Unified Attendant Console Forum at Arc Solutions!
>> http://forum.arcsolutions.com/forumdisplay.php?f=4*
>>
>> On Aug 21, 2013, at 3:56 PM, Erick Wellnitz <[email protected]>
>> wrote:
>>
>> Windows 64 bit and CUEAC 9.0...
>>
>> The Driect Transfers value is located in hkey_users.
>>
>> This poses a huge problem with making sure blind transfers work uniformly
>> no matter which user is logged in.
>>
>> Is there some way to get these values in hkey_local_machine so we don't
>> have to touch the registry every time a new user logs in to the PC for
>> reception duty?
>> _______________________________________________
>> cisco-voip mailing list
>> [email protected]
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
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------------------------------
Message: 13
Date: Thu, 22 Aug 2013 17:34:16 +0300
From: Abebe Amare <[email protected]>
To: cisco voip <[email protected]>
Subject: [cisco-voip] SPA8000 to 2851 FXO Connection
Message-ID:
<CANrv87ir=o3b1ju_edum4ryum_pay3qko_rdu-yi8u5zeez...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Dears,
Is it possible to connect the SPA8000 to 2851 4-port FXO card and configure
as normal FXO ports?
Regards,
Abebe
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Message: 14
Date: Thu, 22 Aug 2013 14:57:33 +0000
From: "Jamie Gale -X (jamgale - Arc Solutions at Cisco)"
<[email protected]>
To: Erick Wellnitz <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] CUEAC 9.0
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Correct.
No calls is essentially setting the registry value to "All"
Kind Regards
Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
[email protected]<mailto:[email protected]>
D +1 919 392 4671
M +1 919 699 4910
Find our new Cisco Unified Attendant Console End User training videos at
https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D
Join the Cisco Unified Attendant Console Forum at Arc Solutions!
http://forum.arcsolutions.com/forumdisplay.php?f=4
On Aug 22, 2013, at 10:36 AM, Erick Wellnitz
<[email protected]<mailto:[email protected]>>
wrote:
It is Windows 7 64 bit.
I want to be clear before I go back to the offices and tell them I have a
solution for them.
Setting "No Calls" will display the caller's ID rather than the Operator's ID
when doing blind transfers.
On Wed, Aug 21, 2013 at 4:40 PM, Jamie Gale -X (jamgale - Arc Solutions at
Cisco) <[email protected]<mailto:[email protected]>> wrote:
What OS is this on? It looks like you are running this on the server.
You no longer need to change this directly in the registry as the option is now
in the preferences. Go to Options-->Preferences-->Advanced and select "No
calls".
The location has actually changed in V9, it should be I see it under
HKLM\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Preferences.
Kind Regards
Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
[email protected]<mailto:[email protected]>
D +1 919 392 4671<tel:%2B1%20919%20392%204671>
M +1 919 699 4910<tel:%2B1%20919%20699%204910>
Find our new Cisco Unified Attendant Console End User training videos at
https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D
Join the Cisco Unified Attendant Console Forum at Arc Solutions!
http://forum.arcsolutions.com/forumdisplay.php?f=4
On Aug 21, 2013, at 5:33 PM, Erick Wellnitz
<[email protected]<mailto:[email protected]>>
wrote:
It is absent under HKLM and adding it does not do anything.
We see it under HK_Users\<user
sid>\Software\Classes\VirtualStore\MACHINE\SOFTWARE\Wow6432Node\Arc
Solutions\\Call Connect\Operator\Preferences
On Wed, Aug 21, 2013 at 4:18 PM, Jamie Gale -X (jamgale - Arc Solutions at
Cisco) <[email protected]<mailto:[email protected]>> wrote:
Erick,
This is still located under HKLM, what is the full location you are seeing?
I see it under HKLM\SOFTWARE\Wow6432Node\Arc Solutions\Call
Connect\Operator\Defaults
Kind Regards
Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
[email protected]<mailto:[email protected]>
D +1 919 392 4671<tel:%2B1%20919%20392%204671>
M +1 919 699 4910<tel:%2B1%20919%20699%204910>
Find our new Cisco Unified Attendant Console End User training videos at
https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D
Join the Cisco Unified Attendant Console Forum at Arc Solutions!
http://forum.arcsolutions.com/forumdisplay.php?f=4
On Aug 21, 2013, at 3:56 PM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Windows 64 bit and CUEAC 9.0...
The Driect Transfers value is located in hkey_users.
This poses a huge problem with making sure blind transfers work uniformly no
matter which user is logged in.
Is there some way to get these values in hkey_local_machine so we don't have to
touch the registry every time a new user logs in to the PC for reception duty?
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 15
Date: Thu, 22 Aug 2013 10:06:38 -0500
From: Erick Wellnitz <[email protected]>
To: cisco-voip <[email protected]>
Subject: [cisco-voip] traces for remote destinations?
Message-ID:
<CAK0wOsB=uBaXyfux=0-0xkpishzpbfupax9jqumeaorykwv...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
CUCM version 9.1
What should I be looking for in the SDL traces to troubleshoot Remote
Destination issues? Im not finding anything concrete.
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Message: 16
Date: Thu, 22 Aug 2013 10:11:29 -0500
From: Pavan K <[email protected]>
To: Erick Wellnitz <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] traces for remote destinations?
Message-ID:
<CAJDPBuV=gsiugb+s05c1zfarz8jgpfatwhcxvedxdmriysq...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Erick,
What kind of issue ?
Can you attach or unicast traces?
On Aug 22, 2013 10:09 AM, "Erick Wellnitz" <[email protected]> wrote:
> CUCM version 9.1
>
> What should I be looking for in the SDL traces to troubleshoot Remote
> Destination issues? Im not finding anything concrete.
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Subject: Digest Footer
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