Okay.... I have someone telling me that they can make it so that I can zero out and reach my local operator in UConn.
Example: We have 5 sites, each with a local operator. Someone from site 1 calls someone from site 3 and someone from site 5 also calls the same person from site 3. Both the person from site 1 and site 5 should be able to press 0 and reach their local operator. Now, I know I can make it so pressing 0 would go to the sirte 3 operator using PT/CSS. I'm skeptical that the scenario described can be achieved. Am I missing something?
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