That was another thought I had...very briefly. I shied away mostly because I have no means to test the scenario.
On Thu, Feb 6, 2014 at 1:49 PM, Brian Meade (brmeade) <[email protected]>wrote: > This doesn’t sound like something possible from a Unity Connection > side. Pretty cool scenario though. We can route next hop by ANI on the > CUCM side though so could potentially do it there with a translation > pattern for each site. I’ll try that out on my lab box. > > > > Brian > > > > *From:* cisco-voip [mailto:[email protected]] *On Behalf > Of *Lelio Fulgenzi > *Sent:* Thursday, February 06, 2014 2:38 PM > *To:* Erick Wellnitz > *Cc:* cisco-voip > *Subject:* Re: [cisco-voip] unity connection zero out > > > > Sorry, I misread... You want to reach _your_ local operator when you zero > out, not the local operator of the called party. > > Because it's the voice mail ports doing the transfer for you, you're > right, it's a difficult thing to work out. > > > --- > Lelio Fulgenzi, B.A. > Senior Analyst, Network Infrastructure > Computing and Communications Services (CCS) > University of Guelph > > 519‐824‐4120 Ext 56354 > [email protected] > www.uoguelph.ca/ccs > Room 037, Animal Science and Nutrition Building > Guelph, Ontario, N1G 2W1 > > > ------------------------------ > > *From: *"Erick Wellnitz" <[email protected]> > *To: *"Lelio Fulgenzi" <[email protected]> > *Cc: *"cisco-voip" <[email protected]>, "Bill Talley" < > [email protected]> > *Sent: *Thursday, February 6, 2014 2:29:15 PM > *Subject: *Re: [cisco-voip] unity connection zero out > > It's a bit more convoluted than that. Plus, we have too many sites aross > the different clusters to be able to make a tiered call handler scenario > without it becoming an administratoive headache - not to mention the users > would complain about the number of button presses. > > > > > > User A is from Brussels and they reach the voicemail of User B in Paris. > User A presses zero and transfers to the Brussels operator. User C is in > London, gets the voicemail of user B in Paris, presses zero and transfers > to the London operator. > > > > This becomes a bit more 'interesting' as we add in callers on other > clusters and PSTN callers. > > > > It's essentially ANI based routing in Unity. I'm hoping someone can pop > on from Cisco and tell me that this idea is madness and leave it at that. > > > > > > > > On Thu, Feb 6, 2014 at 1:03 PM, Lelio Fulgenzi <[email protected]> wrote: > > The zero out in Unity Connection is governed by "caller input" > configurations on the user's mailbox. You can also configure it so that > they can modify this (or other caller input entries, e.g. 7 or 8 or 9, etc) > themselves. > > We set up translations for each of our local operator destinations (using > an easy to remember numbering system) and use these as the targets via bulk > administration and templates. We also advertise those numbers because > people want to reach remote operators at times. > > The only one we didn't change is the HQ, people can enter 0 there and it > will go to HQ switchboard (which is a speech enabled auto attendant). > > So, in a nutshell, yes, it's possible. If I understand what you're asking. > > Lelio > > > > --- > Lelio Fulgenzi, B.A. > Senior Analyst, Network Infrastructure > Computing and Communications Services (CCS) > University of Guelph > > 519‐824‐4120 Ext 56354 > [email protected] > www.uoguelph.ca/ccs > Room 037, Animal Science and Nutrition Building > Guelph, Ontario, N1G 2W1 > > > ------------------------------ > > *From: *"Erick Wellnitz" <[email protected]> > *To: *"Bill Talley" <[email protected]> > *Cc: *"cisco-voip" <[email protected]> > *Sent: *Thursday, February 6, 2014 1:51:34 PM > *Subject: *Re: [cisco-voip] unity connection zero out > > I'm not sure it can be done either. UConn isn't a sophisticated call > routing system and the CSS you can assign is baased on the called mailbox, > call handler, etc. not the calling party. > > > > I'm trying to head off a situation where management demands something that > was told to them incorrectly. > > > > The only way I can think of doing it would be to send 0 back to CUCM to a > CCX script to determine calling and called number and route it that way. > > > > > > > > On Thu, Feb 6, 2014 at 12:08 PM, Bill Talley <[email protected]> wrote: > > So you want the internal callers to dynamically route to their own > local operator as opposed to the operator at the recipients site? > Interesting question. I don't have an answer for that scenario but > would be surprised if that's possible. > > > Sent from an Apple iOS device with very tiny touchscreen input keys. > Please excude my typtos. > > > On Feb 6, 2014, at 11:59 AM, Erick Wellnitz <[email protected]> > wrote: > > > > Okay.... > > > > I have someone telling me that they can make it so that I can zero out > and reach my local operator in UConn. > > > > Example: > > > > We have 5 sites, each with a local operator. Someone from site 1 calls > someone from site 3 and someone from site 5 also calls the same person from > site 3. > > > > Both the person from site 1 and site 5 should be able to press 0 and > reach their local operator. > > > > Now, I know I can make it so pressing 0 would go to the sirte 3 operator > using PT/CSS. I'm skeptical that the scenario described can be achieved. > > > > Am I missing something? > > _______________________________________________ > > cisco-voip mailing list > > [email protected] > > https://puck.nether.net/mailman/listinfo/cisco-voip > > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > > > > > > >
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
