I do this exclusively and I will tell you, fixed price projects are a terrible idea for the implementor. Contact center needs to be treated like a software project with all the requirements that go along with it. Proper scoping is key.
On Wed, Feb 19, 2014 at 10:28 AM, Buchanan, James <[email protected]>wrote: > Hello, > > I would categorize the call flows according to the features between > Enhanced and Premium. If you imagine that premium leaves you open to email > queues, database dipping, etc., then you'll want to charge more for that. I > can't give you a figure for that because everyone's skillset is different. > Since you are one man providing support, I would think you would charge > less than a Cisco partner since your pool of resources is far less. Then, I > would charge for each type of call flow. You're on the right track. > > Thanks, > > James > > James Buchanan | Sr. Network Engineer > Presidio | www.presidio.com > 12 Cadillac Drive Suite 130, Brentwood, TN 37027 > D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | > [email protected] > > > > PRESIDIO > Practical thinking for a connected world. > > > Follow Us: www.twitter.com/presidio > > > > > ________________________________________ > From: cisco-voip [[email protected]] on behalf of Ryan > Burtch [[email protected]] > Sent: Wednesday, February 19, 2014 9:51 AM > To: [email protected] > Subject: [cisco-voip] UCCX Projects Cost Estimation - Labor Cost > > All: > > I'm planning on doing some consulting on the UCCX side of the house and > will be billing on a per project basis. Does anyone know a good way of > billing my labor for the entire project? This won't be an hourly rate, but > rather I will give them a bill for my services (Call-Flow scripting, > Testing, Documentation, etc) and I need to know what a reasonable bill is? > Should I charge based on how many call-flows there are, the complexity of > the call-flows, etc? > > > Hoping you can help. > > > > > Sincerely, > > Ryan Burtch > > > This message w/attachments (message) is intended solely for the use of the > intended recipient(s) and may contain information that is privileged, > confidential or proprietary. If you are not an intended recipient, please > notify the sender, and then please delete and destroy all copies and > attachments. Please be advised that any review or dissemination of, or the > taking of any action in reliance on, the information contained in or > attached to this message is prohibited. > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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