CM traces will point to a potential issue with the signaling.  It's
possible the phone may be instructed to stop transmitting media.  I would
say it's more likely a network issue though.  I'd try getting packet
captures of the issue.


On Wed, Apr 16, 2014 at 10:32 AM, Erick Wellnitz <[email protected]>wrote:

> I have a user who insists he is getting one way audio (he can hear the
> other party but they cannot hear him) several minutes after the call has
> been established and is not pressing the mute key.
>
> Is there something that would show in the CM traces to indicate why this
> is happening?
>
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