Matthew -
Thanks for the response.
Yes, checked and confirmed that each user has the UC Service Profile
and that Profile has both the IM&P service as well as the CTI service
configured.
I also checked and confirmed that within IM&P under Messaging that
Instant Messaging is enabled via the checkbox.
------------------------------------------------------------------------------------
Dr. Jeffrey T. Girard (Jeff), PhD
Colonel, United States Army (Retired)
Senior Network Engineer / VoIP Engineer - WireMeHappy.com
reply to: [email protected]<mailto:[email protected]>
(607)835-0406 (home office)
(845)764-1661 (mobile)
(607)835-0458 (fax)
From: Matthew Loraditch [mailto:[email protected]]
Sent: Tuesday, July 01, 2014 11:15 PM
To: Jeffrey Girard; [email protected]
Subject: RE: [cisco-voip] Why would Jabber for Windows and CUPC clients not be
able to use IM?
UC Service Profile have the IM&P server defined?
Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093
direct voice. 443.541.1518
fax. 410.252.9284
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Support<mailto:[email protected]?subject=Technical%20Support%20Request>
________________________________
From: cisco-voip [[email protected]] on behalf of Jeffrey
Girard [[email protected]]
Sent: Tuesday, July 01, 2014 8:16 PM
To: [email protected]<mailto:[email protected]>
Subject: [cisco-voip] Why would Jabber for Windows and CUPC clients not be able
to use IM?
This is a lab environment and my third round at doing a fresh install /
configuration of IM & P. CUCM 9 and IM & P 9.
Integration is complete and all diagnostics show green across the board.
There is no LDAP integration this time (I had done it before so I was
comfortable in how to do the integration).
No DNS either (again, in my two previous lab iterations, I had stood us a
Microsoft domain and used A/D, LDAP integration, and DNS. This time I decided
not to do that). I simply added an entry in the laptop host file for the CUPS
server
So, Presence works on the IP phones (BLF/SD) show the appropriate information
Both CUPC and Jabber for Windows (version 9.7? I think) log in and register to
the IM & P and to the CUCM servers.
Calls can be placed between all devices.
However, Instant Messaging is not available. The only symbol/icon for the
users are the phone. Double clicking on the user only initiates a phone call
and not a chat session.
Im sure its something pretty simple that Im missing.....
A thought.......do I need to add an entry in the host file for the CUCM server?
Any ideas?
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