I’m going to go through my box of dead ones and give it a try… Per Mr. Bartlett’s reply earlier this morning:
More than likely you are experiencing the memory problem that Cisco announced earlier this year. The 7965 phones are on the list of Products Affected. Here is the Field Notice: http://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html Here is the description of the problem from the field notice: Problem Description IP Phones (listed in the Products Affected section) might fail to boot up after any power cycle event on the phone. This can be from a power cube, Power over Ethernet (PoE), or a recycle of the access switch while PoE is in use. Phones that fail remain in a stalled boot-up state where the LCD is blank and the speakerphone lamp is lit. The phone will no longer recover back to an operational state. I believe (but I am not 100% certain) that they are replacing the affected products under RMA whether they are covered by SMARTnet or not. I would recommend calling TAC and referencing the Field Notice and see if you can push it through. James Bartlett | Director of Engineering, Chicago Territory Presidio | www.presidio.com<http://www.presidio.com> 9500 West Bryn Mawr Avenue Suite 120, Rosemont, IL 60018 D: 773.922.6098 | C: 630.512.7390 | [email protected]<mailto:[email protected]> From: cisco-voip [mailto:[email protected]] On Behalf Of Lelio Fulgenzi Sent: Wednesday, October 15, 2014 8:20 AM To: Chris Clouse Cc: cisco-voip voyp list Subject: Re: [cisco-voip] 7965s dropping like flies Do the phones have to be under service in order to be replaced? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 [email protected]<mailto:[email protected]> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ________________________________ From: "Chris Clouse" <[email protected]<mailto:[email protected]>> To: "James Andrewartha" <[email protected]<mailto:[email protected]>>, "cisco-voip voyp list" <[email protected]<mailto:[email protected]>> Sent: Wednesday, October 15, 2014 10:29:07 AM Subject: Re: [cisco-voip] 7965s dropping like flies FN 63772 - IP Phones - May Fail To Boot-Up After A Power Cycle - Fix-on-Failure http://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html After a random number of resets, unplugging, or switch reloads, they decide to take a break :) ~Chris -----Original Message----- From: cisco-voip [mailto:[email protected]] On Behalf Of James Andrewartha Sent: Wednesday, October 15, 2014 3:29 AM To: cisco-voip voyp list Subject: [cisco-voip] 7965s dropping like flies Has anyone seen a high rate of failure from 7965s? Ours have just hit 4 years old, and I've had about 6 (of 250) die then get stuck on the boot screen in the last month or so. Cisco is happily RMAing them, but I'm wondering if there's some latent flaw that's coming to light. -- James Andrewartha Network & Projects Engineer Christ Church Grammar School Claremont, Western Australia Ph. (08) 9442 1757 Mob. 0424 160 877 _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip
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