Ryan, Thanks ! Yes , I will Unicast the TAC case to you.
Sent from my iPhone > On Nov 26, 2014, at 5:06 PM, "Ryan LaFountain (rlafount)" > <[email protected]> wrote: > > Hi Erick, > > This is first fixed in UCCX in 10.5(1). > > The bug is first fixed in the 9.x platform that comes with CUCM > 009.001(002.12036.001). UCCX 9.0(2)SU2 contains platform 9.0.1.11011-1 so > it’s not in there. UCCX 10.0(1)SU1 contains platform 9.1.2.11006-1 so it > isn’t in there either. > > UCCX 10.5 uses the 10.x platform train. The bug is first fixed in the 10.x > platform that comes with CUCM 010.000(001.11004.001). UCCX 10.5(1)SU1 uses > platform 10.0.1.12007-1 so it should be in there. > > This is all very complicated and confusing so I’ve filed CSCur90196 to get > the fix documented as fixed in UCCX in 10.5(1) and to see about back porting > it into the 9.0(2) and 10.0(1) trains. > > HTH. > > Did you raise a TAC case on this? > > Thank you, > > Ryan LaFountain > Unified Contact Center > Cisco Services > Direct: +1 919 392 9898 > Hours: M - F 9:00am - 5:00pm Eastern Time > >> On Nov 26, 2014, at 1:42 AM, Erick Bergquist <[email protected]> wrote: >> >> Hi, >> >> Maybe one of the Cisco folk will chime in.. >> >> I'm seeing an occassional backup failure every few weeks on UCCX >> 9.0(2) SU1 where there is a JSCH exception and UCCX can't connect to >> the SFTP server. >> >> There was a bug in CUCM and we upgraded CUCM which resolved this >> issue, but I am not seeing this bug listed on UCCX side. 9.0(2) SU2 >> release notes nor bug search tool come up with anything on this. >> >> The CUCM bug id is CSCul44464 >> >> Here is DRF trace log from UCCX, >> >> 2014-11-25 00:15:19,417 DEBUG [NetMessageDispatch] - >> drfMessageHandler:HandleBackup: Executing sftpLsFiles to make sure >> SFTP is accessible. >> 2014-11-25 00:15:19,417 INFO [NetMessageDispatch] - >> drfUtils:sftpLsFiles-: Executing JSCH SFTP ls command for: User: >> backupuser HostName: 10.10.10.1 from source :backup/uccx with pattern >> -l >> 2014-11-25 00:15:19,417 DEBUG [NetMessageDispatch] - >> drfUtils:establishSftpConnection: Trying to connect to the SFTP >> server. >> 2014-11-25 00:15:19,417 DEBUG [NetMessageDispatch] - >> drfUtils:establishSftpConnection: Connecting SFTP server... >> 2014-11-25 00:15:19,516 INFO [NetMessageDispatch] - >> drfUtils:establishSftpConnection: JSCH exception has occurred.. >> retrying to connect. Authentication counter value = 1 >> 2014-11-25 00:15:19,516 ERROR [NetMessageDispatch] - >> drfUtils:establishSftpConnection: Caught JSchException : verify: false >> 2014-11-25 00:17:19,544 INFO [NetMessageDispatch] - >> drfUtils:establishSftpConnection: JSCH exception has occurred.. >> retrying to connect. Authentication counter value = 2 >> 2014-11-25 00:17:19,545 ERROR [NetMessageDispatch] - >> drfUtils:establishSftpConnection: Caught JSchException : >> Session.connect: java.io.IOException: End of IO Stream Read >> 2014-11-25 00:17:19,580 INFO [NetMessageDispatch] - >> drfUtils:establishSftpConnection: JSCH exception has occurred.. >> retrying to connect. Authentication counter value = 3 >> 2014-11-25 00:17:19,580 ERROR [NetMessageDispatch] - >> drfUtils:establishSftpConnection: Caught JSchException : >> Session.connect: java.io.IOException: End of IO Stream Read >> 2014-11-25 00:17:19,580 ERROR [NetMessageDispatch] - >> drfUtils:establishSftpConnection: Unable to connect to SFTP server.. >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip > _______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
