All, Trying to query the values of the "Not Ready" and "Log Out" status codes for agents, so that we can make decision based on those codes. As an example, if an agent goes "Not Ready" with a status code of "Out to Lunch" and we assign "301" to that status, can we query that status from the script?
The initial response I got from Cisco is that While the Get Reporting Statistic can return the state of the selected Resource (agent), they really cannot think of a way to query the actual reason code from within a call flow script outside of possibly a custom Java class or Make Rest Call that interacted with the UCCX CTI server or Finesse API respectively. Any thoughts on this will be appreciated -- -- Grace Maximuangu CloudPOP/InvictaCloud www.cloudpop.com *“Go beyond your limits, push yourself, be the best you can be.* *Experience new cultures, broaden your horizons, stay connected.”*
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