Cisco is correct, you need a third party server that can either query the UCCX database (not recommend) for the reason code or the UCCX CTI protocol. It's for this reason we built just such a solution for our customers that needed a bit more intelligence than is afforded by the reporting step.
Let me know if you need more information. On Thu, Dec 4, 2014 at 8:35 PM, Max Harmony <[email protected]> wrote: > All, Trying to query the values of the "Not Ready" and "Log Out" status > codes for agents, so that we can make decision based on those codes. As an > example, if an agent goes "Not Ready" with a status code of "Out to Lunch" > and we assign "301" to that status, can we query that status from the > script? > > The initial response I got from Cisco is that While the Get Reporting > Statistic can return the state of the selected Resource (agent), they > really cannot think of a way to query the actual reason code from within a > call flow script outside of possibly a custom Java class or Make Rest Call > that interacted with the UCCX CTI server or Finesse API respectively. > > Any thoughts on this will be appreciated > > > -- > -- > Grace Maximuangu > > CloudPOP/InvictaCloud > www.cloudpop.com > > *“Go beyond your limits, push yourself, be the best you can be.* > *Experience new cultures, broaden your horizons, stay connected.”* > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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