Is Ameyo using CTI/JTAPI to do the transfers? If so would be a setting in Ameyo.
From: cisco-voip [mailto:[email protected]] On Behalf Of Henry Gicheru (KE) Sent: Tuesday, December 9, 2014 7:12 AM To: cisco-voip; [email protected] Subject: [cisco-voip] Call transfer CallerID issues - Cisco to non-Cisco Hi Running into an issue with call transfers from Cisco extensions to Ameyo Contact center agents extensions. The Ameyo agents are seeing the Cisco extension number that did the transfer other than the original PSTN number that made the call. The integration is via Cisco CUBE, H323 on CUCM side and SIP on the Ameyo side. Please assist. Regards, Henry Gicheru System Engineer Dimension Data Tel: +25420 499 3000 Mobile: +254733477307 Fax:+254204993200 [email protected]<mailto:[email protected]> This email and all contents are subject to the following disclaimer: "http://www.dimensiondata.com/emaildisclaimer";<http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx> itevomcid
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