The calling party info should be updated after the Cisco user completes the transfer. Do you see this coming across and does Ameyo have the ability to update it's connected party info?
-Ryan On Dec 9, 2014, at 8:17 AM, Henry Gicheru (KE) <[email protected]<mailto:[email protected]>> wrote: Hi Jason, The issue is transfer from Cisco to Ameyo. The Ameyo agent is seeing the Cisco Extension that performed the transfer rather than the original PSTN caller ID. The setup is as below; CUCM –H323- CUBE(Voice Gateway) – SIP- Ameyo. Regards, Henry Gicheru System Engineer Dimension Data Tel: +25420 499 3000 Mobile: +254733477307 Fax:+254204993200 [email protected]<mailto:[email protected]> From: Jason Aarons (AM) Sent: Tuesday, December 09, 2014 4:01 PM To: Henry Gicheru (KE); cisco-voip; [email protected]<mailto:[email protected]> Subject: RE: Call transfer CallerID issues - Cisco to non-Cisco Is Ameyo using CTI/JTAPI to do the transfers? If so would be a setting in Ameyo. From: cisco-voip [mailto:[email protected]] On Behalf Of Henry Gicheru (KE) Sent: Tuesday, December 9, 2014 7:12 AM To: cisco-voip; [email protected]<mailto:[email protected]> Subject: [cisco-voip] Call transfer CallerID issues - Cisco to non-Cisco Hi Running into an issue with call transfers from Cisco extensions to Ameyo Contact center agents extensions. The Ameyo agents are seeing the Cisco extension number that did the transfer other than the original PSTN number that made the call. The integration is via Cisco CUBE, H323 on CUCM side and SIP on the Ameyo side. Please assist. Regards, Henry Gicheru System Engineer Dimension Data Tel: +25420 499 3000 Mobile: +254733477307 Fax:+254204993200 [email protected]<mailto:[email protected]> This email and all contents are subject to the following disclaimer: "http://www.dimensiondata.com/emaildisclaimer";<http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx> itevomcid _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip
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