I can send you a list of several SRs offline. We provide Cisco SOs, UCSS contracts, Cisco.com usernames, LCU files and PLM license requests. The standard response WAS 5-7 business days, but within the past two weeks the standard response has increased to 10-12 business days while awaiting approval from a product manager.
Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Dec 11, 2014, at 5:45 PM, Josh Warcop <j...@warcop.com> wrote: > > I'm not sure what licensing team you're working with but there is a specific > migration team for Collab products. We do several upgrades monthly for > clients and it has never been over 24 hours. Understanding everything that > needs to be done prior to engaging TAC is usually the fault of the engineers > or client. > > SWSS Contract in place? If not still current ESW/UCSS? Have you verified > with UCSS support? Has LCT been submitted properly with the online form? Has > PUT been used properly to acquire any licensing? > > This can all be done in advance and within a day. If you can't get the stuff > via the automated methods and open a case presenting everything properly is > necessary to get past level 1 GLO and to migration support. > > Like I mentioned earlier we are never two business days beyond getting ELM > licensed after an upgrade. > > Thanks! > > Sent from my Windows Phone > From: Bill Talley > Sent: 12/11/2014 6:36 PM > To: Erick Wellnitz > Cc: cisco-voip > Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5 > > Hahahahahahahahahahaha... > > Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is > laughable at best. Licenses have to be approved by a product manager and its > now increased to a 10-12 business day process. Luckily theres a lengthy > grace period before you're locked out of provisioning the servers. > > Sent from an Apple iOS device with very tiny touchscreen input keys. Please > excude my typtos. > > > On Dec 11, 2014, at 5:19 PM, Erick Wellnitz <ewellnitzv...@gmail.com> wrote: > > > > All, > > > > Quick question about licensing for CUCM/UCONN > > > > Going from 8.6 to10.5 I should be able to run the license count tool and > > submit to licensing along with a contract number, correct? Is there > > usually a long turn around time or is it still a day or less? > > > > Thanks! > > _______________________________________________ > > cisco-voip mailing list > > cisco-voip@puck.nether.net > > https://puck.nether.net/mailman/listinfo/cisco-voip > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip
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