Your best bet would be to contact your account team and/or partner for help. They can (and should have) gone through the changes of UCSS and ESW migrating to one item, SWSS (ECMU sku).
That being said, I have noticed, that even after buying this stuff, I have to open a ticket with the contract centre to give me access, and then to [email protected] to make sure I have access via TAC cases. I have seen the error you mention below in the past, typically when the contract I purchased has been forward dated, but not yet active. Check the dates in the contract centre for your SWSS contract. Hope that helps. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 [email protected] www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ----- Original Message ----- From: "James Andrewartha" <[email protected]> To: [email protected] Sent: Tuesday, January 13, 2015 6:09:09 PM Subject: [cisco-voip] Register SWSS? Hi all, We recently renewed our UCSS, although it came through as SWSS (ECMU). I added the contract numbers to our account, which appear in some places (SAMT), but not in ours (CCO account, CSCC). I'm trying to use the PUT, but when I enter the ECMU contract number, I get "105 - This Service Contract nnnnnnn is not in an ACTIVE status. It is either in SIGNED, EXPIRED or TERMINATED status." Now with UCSS there was a PAK to register, but I haven't got one this time. Is this something I need to chase up my reseller for or is there a different process to activate SWSS? Thanks, James Andrewartha Network & Projects Engineer Christ Church Grammar School Claremont, Western Australia Ph. (08) 9442 1757 Mob. 0424 160 877 _______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
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