The script greetings are usually done by a voice talent company or in house via audacity or some other PC recording app.
The .wav files need to conform to 64kbps ulaw. http://snafder.blogspot.com/2011/01/saving-wav-files-in-ccitt-u-law-format.html The wav files are then copied to the media server (usually the CVP VXML/Call Servers). In order to call the wav files via the script, you have to set the path in a few variables w/ in ICM. Sincerely, Ryan Burtch On Sat, Jan 17, 2015 at 12:41 PM, Nortel Nan via cisco-voip < [email protected]> wrote: > I just took the formal Cisco classes on UCCE and its reporting but the one > thing they didn't cover is how the script greetings are recorded. (That > seems to be a gap in the system.) Can someone please point me in the right > direction? Thanks. > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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