This is usually done in CVP call studio. If you want to do a we ex or something, I can quickly show u how it's done.
Sincerely, Ryan Burtch > On Jan 28, 2015, at 11:56 PM, Nortel Nan <[email protected]> wrote: > > Thanks, everyone. > > I have another question: how do you associate a greeting with a script? > Also, how do you associate a greeting with a menu option within a script? > I'm going back through my training materials and I can't seem to find the > answer. > > > -----Original Message----- > From: Ryan Burtch <[email protected]> > To: Nortel Nan <[email protected]> > Cc: cisco-voip <[email protected]> > Sent: Tue, Jan 20, 2015 5:52 am > Subject: Re: [cisco-voip] UCCE-Enterprise CVP script question > > The script greetings are usually done by a voice talent company or in house > via audacity or some other PC recording app. > > The .wav files need to conform to 64kbps ulaw. > http://snafder.blogspot.com/2011/01/saving-wav-files-in-ccitt-u-law-format.html > > The wav files are then copied to the media server (usually the CVP VXML/Call > Servers). > > In order to call the wav files via the script, you have to set the path in a > few variables w/ in ICM. > > > > > Sincerely, > > Ryan Burtch > >> On Sat, Jan 17, 2015 at 12:41 PM, Nortel Nan via cisco-voip >> <[email protected]> wrote: >> I just took the formal Cisco classes on UCCE and its reporting but the one >> thing they didn't cover is how the script greetings are recorded. (That >> seems to be a gap in the system.) Can someone please point me in the right >> direction? Thanks. >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >
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