We have a UCCX queue that has the logic that if all agents are Not Ready, it will send the call to voicemail. This particular CSQ has a small number of agents so we're running into the problem where all agents are Not Ready because one or two agents are making outbound calls. Any suggestions of how to distinguish between Not Ready and Not Ready due to outbound calls? If it's an outbound call we know the agent will be able to take the inbound call relatively soon so we'd rather not have it go to voicemail. -- Ben Story CCNP, CCNA, CCNA Wireless, CCDA ben.st...@gmail.com <ben.st...@gmail.com> @ntwrk80 http://showbrain.blogspot.com http://rand0mw0rds.blogspot.com
"From sour-faced saints and silly devotions, good Lord, preserve us!". -- St. Teresa of Avila
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