10.6 Finesse, just making call from the agent phone (following up on VM generally)
-- Ben Story CCNP, CCNA, CCNA Wireless, CCDA ben.st...@gmail.com <ben.st...@gmail.com> @ntwrk80 http://showbrain.blogspot.com http://rand0mw0rds.blogspot.com "From sour-faced saints and silly devotions, good Lord, preserve us!". -- St. Teresa of Avila On Thu, Feb 26, 2015 at 11:40 AM, Anthony Holloway < avholloway+cisco-v...@gmail.com> wrote: > What version of UCCX? CAD or Finesse? Outbound subsystem or just making > calls from Agent phone? > > On Thu, Feb 26, 2015 at 10:50 AM Ben Story <ben.st...@gmail.com> wrote: > >> We have a UCCX queue that has the logic that if all agents are Not Ready, >> it will send the call to voicemail. This particular CSQ has a small number >> of agents so we're running into the problem where all agents are Not Ready >> because one or two agents are making outbound calls. Any suggestions of >> how to distinguish between Not Ready and Not Ready due to outbound calls? >> If it's an outbound call we know the agent will be able to take the inbound >> call relatively soon so we'd rather not have it go to voicemail. >> -- >> Ben Story >> CCNP, CCNA, CCNA Wireless, CCDA >> ben.st...@gmail.com >> <ben.st...@gmail.com> >> @ntwrk80 >> http://showbrain.blogspot.com >> http://rand0mw0rds.blogspot.com >> >> >> "From sour-faced saints and silly devotions, good Lord, preserve us!". >> -- St. Teresa of Avila >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >
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