I'm curious t know what his state looks like from within Finesse Supervisor or CUIC Live Data. On Fri, Mar 6, 2015 at 11:59 AM Jose Colon II <[email protected]> wrote:
> I have some agents that every so often get stuck in reserved state. They > close the browser and reopen and it still says stuck in reserved. The > browser does not allow them to log out just close the browser. > > I did a test.... > > I logged into his computer and logged into finesse with firefox and it > showed "reserved" as his state. > > I logged in as him on my computer and it showed "not ready" and everything > looked fine. > > I then logged back into this machine and logged him in with firefox and it > showed "reserved". > > So from this I know its not the system but the machine he is using that is > causing the issues. > > Has anyone else seen these types of problems. These users are at remote > locations going over a MPLS network. Network ping times are under 60ms and > it happens at more then one locations with more then one agent. > > Thanks > Jose > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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