Someone once mentioned (not on the list) they have this automation setup using Mitel CIM for user AD pwd reset.
I was just wondering if anyone has done/seen with the UCCE and if they can share the insight at a high level on whats involved if at all possible? User dials out the help desk number to reset the pwd in AD, UCCE runs the script, verifies user details, creates a workflow in the ticketing system, resets the AD account and plays back the temp pwd to the user (or text it back to the corporate mobile - I know it will further complicate and will need a SMS gateway) Any thoughts? -Terry
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