A reboot of the other call manager servers in the cluster resolved this problem. I had just restarted the call manager service on the other servers but that did not clear the issue, a server reboot did.
On Tue, May 5, 2015 at 2:43 PM, Erick <[email protected]> wrote: > Wes, > > The phones show correct status on publisher and main subscriber , just > secondary subscriber shows incorrect status. > > I have restarted the problem subscriber already with no change and am > scheduling a window to reboot publisher and main subscriber. > > I have restarted ris data collector on all nodes as well. > > Sent from my iPhone > >> On May 5, 2015, at 11:01 AM, "Wes Sisk (wsisk)" <[email protected]> wrote: >> >> RIS reads a shared memory segment populated by the ccm process. If no server >> in the cluster can see registration status when phones are registered to >> that sub then likely the ccm process on that node has stopped updating >> shared memory on that node. you can verify this with ‘utils query risdb’ >> from CLI on the sub. >> >> once that happens there’s really no way to know why/how it happened. >> recovery is to restart the ccm process to reinitialize shared memory. >> >> -Wes >> >> On May 4, 2015, at 4:59 PM, Erick Bergquist <[email protected]> wrote: >> >> Anyone have any thoughts as to why a subscriber server would not show >> phones registered? Everything is working fine. >> >> Just shows none, but if I force a phone to register to this server it >> shows registered fine and works but then stays as Unregistered when >> phone registers back to it's main server. >> >> I've restarted the server and the RIS Data Collector service on all the >> nodes. >> >> The database is synced and replicated fine cluster wide, and the utils >> diagnose test passes all tests. >> >> The version is 10.5.1.10000 >> >> Regards, Erick >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> _______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
