Is this a blind transfer? It may be trying to update the calling information but failing.
Sometimes setting the Cisco CallManager Service Parameter "Display Original Calling Number on Transfer from Cisco Unity" to "True" helps with this situation. On Wed, May 20, 2015 at 4:28 PM, Lelio Fulgenzi <[email protected]> wrote: > > We have a scenario where an off-net call is transferred to an off-net > destination (no SNR or jabber integration) and the off-net destination > shows the external mask of the on-net IP phone rather than the original > calling party. > > So, 519-555-1111 calls our auto-attendant, transfers to x.51234 (with > external calling mask 519-555-1234) then x51234 transfers the call to > 519-555-2222. 519-555-1234 is what appears on the display of 519-555-2222 > . > > I'd like to see 519-555-1111 appear on the destination display. > > Any way to change this? > > Is there a way to change it individually, per phone, per destination? or > is it system wide? > > Thanks all! > > Lelio > > > --- > Lelio Fulgenzi, B.A. > Senior Analyst, Network Infrastructure > Computing and Communications Services (CCS) > University of Guelph > > 519‐824‐4120 Ext 56354 > [email protected] > www.uoguelph.ca/ccs > Room 037, Animal Science and Nutrition Building > Guelph, Ontario, N1G 2W1 > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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