It likely indicates 'something' was out of sync. The act of creating a new account (assuming the parameters were the same) re inserted into the db with new associations.
Strange, what version of ccm? When was the last time that cluster was rebooted? Thanks, Ryan -------- Original Message -------- From: abbas wali <[email protected]> Sent: Tuesday, September 15, 2015 05:54 PM To: 'Ryan Huff' <[email protected]>,[email protected] Subject: RE: [cisco-voip] UCCX 9 EM agents cant login CC: [email protected] ><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; >panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; >panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, >li.MsoNormal, div.MsoNormal {margin:0cm; margin-bottom:.0001pt; >font-size:12.0pt; font-family:"Times New Roman",serif;} a:link, >span.MsoHyperlink {mso-style-priority:99; color:blue; >text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed >{mso-style-priority:99; color:purple; text-decoration:underline;} p > {mso-style-priority:99; mso-margin-top-alt:auto; >margin-right:0cm; mso-margin-bottom-alt:auto; margin-left:0cm; > font-size:12.0pt; font-family:"Times New Roman",serif;} >span.EmailStyle18 {mso-style-type:personal; >font-family:"Calibri",sans-serif; color:#1F497D;} span.EmailStyle19 > {mso-style-type:personal-reply; font-family:"Calibri",sans-serif; > color:#1F497D;} .MsoChpDefault {mso-style-type:export-only; >font-size:10.0pt;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt >72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} /* List >Definitions */ @list l0 {mso-list-id:539821503; >mso-list-template-ids:949665152;} @list l0:level1 >{mso-level-number-format:bullet; mso-level-text:; >mso-level-tab-stop:36.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l0:level2 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:72.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l0:level3 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:108.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l0:level4 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:144.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l0:level5 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:180.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l0:level6 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:216.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l0:level7 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:252.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l0:level8 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:288.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l0:level9 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:324.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l1 {mso-list-id:979925307; mso-list-template-ids:1156194656;} >@list l1:level1 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:36.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l1:level2 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:72.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l1:level3 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:108.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l1:level4 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:144.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l1:level5 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:180.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l1:level6 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:216.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l1:level7 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:252.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l1:level8 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:288.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l1:level9 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:324.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l2 {mso-list-id:997926793; mso-list-template-ids:-416919382;} >@list l2:level1 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:36.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l2:level2 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:72.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l2:level3 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:108.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l2:level4 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:144.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l2:level5 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:180.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l2:level6 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:216.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l2:level7 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:252.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l2:level8 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:288.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l2:level9 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:324.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l3 {mso-list-id:1224365890; mso-list-template-ids:-1341210988;} >@list l3:level1 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:36.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l3:level2 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:72.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l3:level3 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:108.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l3:level4 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:144.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l3:level5 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:180.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l3:level6 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:216.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l3:level7 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:252.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l3:level8 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:288.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >@list l3:level9 {mso-level-number-format:bullet; mso-level-text:; > mso-level-tab-stop:324.0pt; mso-level-number-position:left; >text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} >ol {margin-bottom:0cm;} ul {margin-bottom:0cm;} --> > >This doesn’t make any sense .. > > > >Created a new account with the same parameters for that agent/user and it does >login. > > > >That’s absurd > > > > > >From: abbas wali [mailto:[email protected]] >Sent: 15 September 2015 19:23 >To: 'Ryan Huff' <[email protected]>; [email protected] >Cc: [email protected] >Subject: RE: [cisco-voip] UCCX 9 EM agents cant login > > > >Cti restarts and profile+ device re association been done already. No luck. > > > >From: Ryan Huff [mailto:[email protected]] >Sent: 15 September 2015 18:46 >To: [email protected]; [email protected] >Cc: [email protected] >Subject: Re: [cisco-voip] UCCX 9 EM agents cant login > > > >If the cti service in ccm has lost the state of the device, reassociating the >device as Ed suggests, or restarting the cti manager service in ccm is how I >have resolved these types of issues before. > >Thanks, > >Ryan > > > >-------- Original Message -------- >From: Ed Leatherman <[email protected]> >Sent: Tuesday, September 15, 2015 01:36 PM >To: abbas wali <[email protected]> >Subject: Re: [cisco-voip] UCCX 9 EM agents cant login >CC: Ryan Huff <[email protected]>,Cisco VOIP <[email protected]> > >I've had some weird, rare occasions where i've had to disassociate the device >or profile from the rmjtapi app user and re-associate them. I'd suggest you >try that if you haven't already just as a quick thing to do, although that >won't tell you a root cause. > > > >On Tue, Sep 15, 2015 at 10:21 AM, abbas wali <[email protected]> wrote: > >Sorry that will mean !! > > > >From: Ryan Huff [mailto:[email protected]] >Sent: 15 September 2015 15:18 > > >To: abbas wali <[email protected]>; [email protected] >Subject: RE: [cisco-voip] UCCX 9 EM agents cant login > > > >Have is the subsystem in partial service? > >From: [email protected] >To: [email protected]; [email protected] >Subject: RE: [cisco-voip] UCCX 9 EM agents cant login >Date: Tue, 15 Sep 2015 15:11:33 +0100 > >Thanks Ryan, > > > >We have a dozen of other users who can login to them phones without any >issues. Even I can do it on my CIPC > > > >But these new 3 agents cant. > > > >From: Ryan Huff [mailto:[email protected]] >Sent: 15 September 2015 15:05 >To: abbas wali <[email protected]>; [email protected] >Subject: RE: [cisco-voip] UCCX 9 EM agents cant login > > > >Assuming this isn't a new/upgrade UCCX and it isn't a JTAPI compatibility >issue with CCM; assuming it was working and now it is not. > >I would check these items; > >Agent/phone checks; > >Make sure the RmCM user/password hasn't changed from what UCCX has recorded. NO > >Does the agent have the Standard CTI Role? Yes > >Does the agent have IPCCX defined in their profile? Yes > >Does the agent have CTI control of the phone? Yes > >Does the agent have control of the EM. profile? Yes > >Is the physical phone associated to the RMCM user? Yes ( currently to log them >in I am using my soft phone which is associated with RMCM user ) > > > >Server checks; yes as many other agent can login and are talking calls. > >DNS ... (are forward and reverse lookups working correctly) > >NTP ... NTP still working? > > > >Thanks, > > >Ryan > >From: [email protected] >To: [email protected]; [email protected] >Subject: RE: [cisco-voip] UCCX 9 EM agents cant login >Date: Tue, 15 Sep 2015 14:53:54 +0100 > >That is the case, the DN is exclusive only to the profile – its not used on >any phy. Phone. > > > >does anyone know, if want to get traces from RTMT which option should I use >i.e. Cisco Call Manager will suffice ? > > > >thanks > > > >From: Ryan Huff [mailto:[email protected]] >Sent: 15 September 2015 14:35 >To: abbas wali <[email protected]>; [email protected] >Subject: RE: [cisco-voip] UCCX 9 EM agents cant login > > > >Since you mention using extension mobility .... > >When the Agent logs in with their Ex. mobility profile, does the DN happen to >be on another IP phone? The only way to "share" an ACD extension between >multiple devices is to assign it to a Device Profile exclusively and then >login using Extension Mobility to whatever device they wish to use. > > >Thanks, > >Ryan > >From: [email protected] >To: [email protected] >Date: Tue, 15 Sep 2015 13:54:13 +0100 >Subject: [cisco-voip] UCCX 9 EM agents cant login > >Hi all, > > > >Urgent issue here. > > > >Ext Mob. Enabled agents cant login. Getting “Login failed due to a >configuration error with your phone and JTAPI or UCM. Contact your admin..” > > > >The users profile is in the controlled list for RM application user. > > > >The phone they are loggin in – is used by other agents with their profiles and >they can get through. > > > >Not sure what else I can check. > > > >Please help !! > > > >Thanks > > >_______________________________________________ cisco-voip mailing list >[email protected] https://puck.nether.net/mailman/listinfo/cisco-voip > > >_______________________________________________ >cisco-voip mailing list >[email protected] >https://puck.nether.net/mailman/listinfo/cisco-voip > > > > > >-- > >Ed Leatherman >
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
