thanks Christine/Ryan, Cluster rebooted last time due to some db sync issues but its been fine since then. talking about 3/4 weeks back that was.
could have restarted the RIS Data Collector. but at this time creating and recreating new profiles will do. thanks all. On 15 September 2015 at 23:17, Christine See-Evans < [email protected]> wrote: > Delete the EM Profile then rebuild the profile, do the associations in > both CUCM and UCCX, CTI re-start. > > Check the version for your agent/supervisor CAD desktop for your version > of CUCM/UCCX (if you have them). Uninstall, re-install, restart. > > That's my last ditch effort. > > > > > *Christine See-Evans*, BCS, MBA > *Network Analyst* > Chemeketa Community College > 4000 Lancaster Drive NE, > Salem, OR 97305 > [email protected] <[email protected]> > (503)589-7776 <[email protected]> > > > > > “Make space in your life for the things that matter, for family and > friends, love and generosity, fun and joy. Without this, you will burn out > in mid-career and wonder where your life went.” > > > ― Jonathan Sacks > > On Tue, Sep 15, 2015 at 11:23 AM, abbas wali <[email protected]> wrote: > >> Cti restarts and profile+ device re association been done already. No >> luck. >> >> >> >> *From:* Ryan Huff [mailto:[email protected]] >> *Sent:* 15 September 2015 18:46 >> *To:* [email protected]; [email protected] >> *Cc:* [email protected] >> >> *Subject:* Re: [cisco-voip] UCCX 9 EM agents cant login >> >> >> >> If the cti service in ccm has lost the state of the device, reassociating >> the device as Ed suggests, or restarting the cti manager service in ccm is >> how I have resolved these types of issues before. >> >> Thanks, >> >> Ryan >> >> >> >> -------- Original Message -------- >> From: Ed Leatherman <[email protected]> >> Sent: Tuesday, September 15, 2015 01:36 PM >> To: abbas wali <[email protected]> >> Subject: Re: [cisco-voip] UCCX 9 EM agents cant login >> CC: Ryan Huff <[email protected]>,Cisco VOIP < >> [email protected]> >> >> I've had some weird, rare occasions where i've had to disassociate the >> device or profile from the rmjtapi app user and re-associate them. I'd >> suggest you try that if you haven't already just as a quick thing to do, >> although that won't tell you a root cause. >> >> >> >> On Tue, Sep 15, 2015 at 10:21 AM, abbas wali <[email protected]> wrote: >> >> Sorry that will mean !! >> >> >> >> *From:* Ryan Huff [mailto:[email protected]] >> *Sent:* 15 September 2015 15:18 >> >> >> *To:* abbas wali <[email protected]>; [email protected] >> *Subject:* RE: [cisco-voip] UCCX 9 EM agents cant login >> >> >> >> Have is the subsystem in partial service? >> ------------------------------ >> >> From: [email protected] >> To: [email protected]; [email protected] >> Subject: RE: [cisco-voip] UCCX 9 EM agents cant login >> Date: Tue, 15 Sep 2015 15:11:33 +0100 >> >> Thanks Ryan, >> >> >> >> We have a dozen of other users who can login to them phones without any >> issues. Even I can do it on my CIPC >> >> >> >> But these new 3 agents cant. >> >> >> >> *From:* Ryan Huff [mailto:[email protected] <[email protected]>] >> *Sent:* 15 September 2015 15:05 >> *To:* abbas wali <[email protected]>; [email protected] >> *Subject:* RE: [cisco-voip] UCCX 9 EM agents cant login >> >> >> >> Assuming this isn't a new/upgrade UCCX and it isn't a JTAPI compatibility >> issue with CCM; assuming it was working and now it is not. >> >> I would check these items; >> >> Agent/phone checks; >> >> - Make sure the RmCM user/password hasn't changed from what UCCX has >> recorded. NO >> - Does the agent have the Standard CTI Role? Yes >> - Does the agent have IPCCX defined in their profile? Yes >> - Does the agent have CTI control of the phone? Yes >> - Does the agent have control of the EM. profile? Yes >> - Is the physical phone associated to the RMCM user? Yes ( currently >> to log them in I am using my soft phone which is associated with RMCM >> user ) >> >> >> >> Server checks; yes as many other agent can login and are talking calls. >> >> - DNS ... (are forward and reverse lookups working correctly) >> - NTP ... NTP still working? >> >> >> >> Thanks, >> >> >> Ryan >> ------------------------------ >> >> From: [email protected] >> To: [email protected]; [email protected] >> Subject: RE: [cisco-voip] UCCX 9 EM agents cant login >> Date: Tue, 15 Sep 2015 14:53:54 +0100 >> >> That is the case, the DN is exclusive only to the profile – its not used >> on any phy. Phone. >> >> >> >> does anyone know, if want to get traces from RTMT which option should I >> use i.e. Cisco Call Manager will suffice ? >> >> >> >> thanks >> >> >> >> *From:* Ryan Huff [mailto:[email protected] <[email protected]>] >> *Sent:* 15 September 2015 14:35 >> *To:* abbas wali <[email protected]>; [email protected] >> *Subject:* RE: [cisco-voip] UCCX 9 EM agents cant login >> >> >> >> Since you mention using extension mobility .... >> >> When the Agent logs in with their Ex. mobility profile, does the DN >> happen to be on another IP phone? The only way to "share" an ACD extension >> between multiple devices is to assign it to a Device Profile exclusively >> and then login using Extension Mobility to whatever device they wish to use. >> >> >> Thanks, >> >> Ryan >> ------------------------------ >> >> From: [email protected] >> To: [email protected] >> Date: Tue, 15 Sep 2015 13:54:13 +0100 >> Subject: [cisco-voip] UCCX 9 EM agents cant login >> >> Hi all, >> >> >> >> Urgent issue here. >> >> >> >> Ext Mob. Enabled agents cant login. Getting “Login failed due to a >> configuration error with your phone and JTAPI or UCM. Contact your admin..” >> >> >> >> The users profile is in the controlled list for RM application user. >> >> >> >> The phone they are loggin in – is used by other agents with their >> profiles and they can get through. >> >> >> >> Not sure what else I can check. >> >> >> >> Please help !! >> >> >> >> Thanks >> >> >> _______________________________________________ cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >> >> >> >> -- >> >> Ed Leatherman >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > -- *Abbas Wali*
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
