Bill, To fix the factory-reset 7941 phone (I'm assuming this means you used # + 123456789*0#), you'll need to first upgrade it to the intermediate 8.3(3), then 8.5(2), then 9.x. I wouldn't factory reset anymore of those older 79xx's. Here is a reference: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR1/release_notes/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series_chapter_00.html#CUIP_TP_S3B5C8CB_00
Prior to the cluster reboot (reboot would have been required (but not forced) since you were adding model support not previously supported) you mention that you did change the 7941 device default back to the 9.3(1) load; however, it seems the 7941 phones may have gotten the prompt to upgrade. The 7941 should be able to upgrade from 9.3(1) to 9.4(2)SR1.1 (what would have been in that device pack) without issue however. Just for clarification, you did install the device pack on all cluster nodes, correct? If you haven't rebooted the cluster yet, I'd suggest at least restarting the tftp services, then reboot in a maintenance window. Thanks, Ryan On 06/30/2016 10:05 AM, [email protected]<mailto:[email protected]> wrote: Hey Guys, Installed cmterm-devicepack9.1.2.15130-1.cop.sgn on CUCM 9.1.2.10000-28 cluster to enable support for 8841 phones. Now, I have a location where about 20 out of 30 7941 phones are not registering and getting TFTP timeout. The rest of the phones are registered without issue. The phones were all registered fine with firmware SCCP41.9-31SR2-1S. I actually configured CUCM to keep this as the primary load so they would not attempt an upgrade immediately. We did a factory reset on one phone, but now it’s stuck in upgrading loop and when I do show CDP neighbor, it shows 79XX_default_load. Both the phones that we have reset and the ones not registering can’t be pinged at all from outside the LAN. I can ping them all from the local switch, but not from the neighbor router. However, I can ping all other phones in that VLAN. Thoughts? Bill Hendrix | Network/VoIP Engineer _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip
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