Hi Aaron, Yes the 8800 series phones do this. One workaround is to enable the field "Show All Calls on Primary Line" on the phone.
Here's an article on it https://amyengineer.com/2016/04/12/8841s-and-line-selection-woes/ I hope this helps, Vince From: cisco-voip [mailto:[email protected]] On Behalf Of Aaron Jenkins Sent: August-26-16 9:06 AM To: [email protected] Subject: [cisco-voip] 8800 series not using top line off hook Replaced 7900 series phones with 8800 series at a site. Users with multiple lines noticed if they answer a colleagues extension the phone will have that line selected after the call. I have enabled the Always use Prime Line and it still stays on the colleagues line if answered. Any suggestions here? Firmware is 10.3.x
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