So it works for 126 of your voice gateways, but not 2 of them? Might want to check the MRGL on those to make sure it's not using a different MoH server. Also make sure the ringback file is uploaded on every node.
On Wed, Nov 2, 2016 at 3:03 PM, Jose Colon II <[email protected]> wrote: > I have been getting reports of a few locations that are not getting the > "ringback.wav" music that I play when the system sends a call to a agent in > UCCX. > > The music on hold audio plays fine but when a call is ringing to an agent > the customer just hears silence. This is only happening at 2 out of 128 on > a H.323 gateway. My routing all looks good. I have rebooted the routers at > the 2 impacted locations and reset the gateways and still silence while > ringing the agent. > > The ring back is set in the Call control group under the "Network Hold > Audio Source" setting in UCCX. Pings, traceroutes and network in general > all looks great. I cant figure this out. > > Has anyone else come across this issue? > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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