The MRGL for those sites are the same as the others and I have verified the ringback.wav is on both servers. This has been working for the past 3 years without issues. Just started getting reports of customers hearing silence within the last 2 weeks. No changes have been made to those sites.
On Wed, Nov 2, 2016 at 2:41 PM, Brian Meade <[email protected]> wrote: > So it works for 126 of your voice gateways, but not 2 of them? > > Might want to check the MRGL on those to make sure it's not using a > different MoH server. Also make sure the ringback file is uploaded on > every node. > > On Wed, Nov 2, 2016 at 3:03 PM, Jose Colon II <[email protected]> wrote: > >> I have been getting reports of a few locations that are not getting the >> "ringback.wav" music that I play when the system sends a call to a agent in >> UCCX. >> >> The music on hold audio plays fine but when a call is ringing to an agent >> the customer just hears silence. This is only happening at 2 out of 128 on >> a H.323 gateway. My routing all looks good. I have rebooted the routers at >> the 2 impacted locations and reset the gateways and still silence while >> ringing the agent. >> >> The ring back is set in the Call control group under the "Network Hold >> Audio Source" setting in UCCX. Pings, traceroutes and network in general >> all looks great. I cant figure this out. >> >> Has anyone else come across this issue? >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >
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