I have this from a prior document our partner sent us. Please note that some of
these do still require additional investment, such as outbound IVR and WFO,
among others.
Cisco Unified Contact Center Express 11 Feature Availability with CUCM 11
Feature
Premium
Enhanced
Standard
Optional
Inbound voice
Yes
Yes
Yes
No
Blended Preview Outbound Dialer
Yes
No
No
No
Predictive and Progressive Outbound Dialer
Yes with Finesse
No
No
Yes
Outbound IVR
Yes
No
No
Yes
Agent E-Mail
Yes
No
No
No
Web Chat
Yes
No
No
No
Inbound Voice High-Availability Option
Yes
Yes
No
Yes
Outbound Voice
Yes
No
No
No
Database Integration
Yes
No
No
No
WFO: Call Recording
Yes
Yes
Yes
Yes
WFO: Quality Management
Yes
Yes
No
Yes
WFO: Advanced Quality Management
Yes
Yes
No
Yes
WFO: Workforce Management
Yes
Yes
No
Yes
Finesse Agent and Supervisor Desktop
Yes
Yes
No
No
Finesse IP Phone Agent
Yes
Yes
Yes
No
Context Service Support
Yes
Yes
No
No
Ben Amick
Telecom Analyst
From: cisco-voip [mailto:[email protected]] On Behalf Of Jose
Colon II
Sent: Thursday, January 19, 2017 1:48 PM
To: Cisco VOIP <[email protected]>
Subject: [cisco-voip] UCCX Premium vs Enhanced
Does anyone already have a bullet point sheet they would be willing to share
that covers what the advantages of premium over enhanced is for UCCX?
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