Thats awesome - Thank you for sharing. Appreciate it On Thu, Jan 19, 2017 at 1:03 PM, Ben Amick <[email protected]> wrote:
> I have this from a prior document our partner sent us. Please note that > some of these do still require additional investment, such as outbound IVR > and WFO, among others. > > > > *Cisco Unified Contact Center Express 11 Feature Availability with CUCM 11* > > *Feature* > > *Premium* > > *Enhanced* > > *Standard* > > *Optional* > > Inbound voice > > Yes > > Yes > > Yes > > No > > Blended Preview Outbound Dialer > > Yes > > No > > No > > No > > Predictive and Progressive Outbound Dialer > > Yes with Finesse > > No > > No > > Yes > > Outbound IVR > > Yes > > No > > No > > Yes > > Agent E-Mail > > Yes > > No > > No > > No > > Web Chat > > Yes > > No > > No > > No > > Inbound Voice High-Availability Option > > Yes > > Yes > > No > > Yes > > Outbound Voice > > Yes > > No > > No > > No > > Database Integration > > Yes > > No > > No > > No > > WFO: Call Recording > > Yes > > Yes > > Yes > > Yes > > WFO: Quality Management > > Yes > > Yes > > No > > Yes > > WFO: Advanced Quality Management > > Yes > > Yes > > No > > Yes > > WFO: Workforce Management > > Yes > > Yes > > No > > Yes > > Finesse Agent and Supervisor Desktop > > Yes > > Yes > > No > > No > > Finesse IP Phone Agent > > Yes > > Yes > > Yes > > No > > Context Service Support > > Yes > > Yes > > No > > No > > > > > > > > *Ben Amick* > > Telecom Analyst > > > > *From:* cisco-voip [mailto:[email protected]] *On Behalf > Of *Jose Colon II > *Sent:* Thursday, January 19, 2017 1:48 PM > *To:* Cisco VOIP <[email protected]> > *Subject:* [cisco-voip] UCCX Premium vs Enhanced > > > > Does anyone already have a bullet point sheet they would be willing to > share that covers what the advantages of premium over enhanced is for UCCX? > > Confidentiality Note: This message is intended for use only by the > individual or entity to which it is addressed and may contain information > that is privileged, confidential, and exempt from disclosure under > applicable law. If the reader of this message is not the intended recipient > or the employee or agent responsible for delivering the message to the > intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If > you have received this communication in error, please contact the sender > immediately and destroy the material in its entirety, whether electronic or > hard copy. Thank you
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