I'd be curious to see it in action. More so, I think the view for cherry picking might be more valuable than the action of cherry picking itself. What I mean is: today there is no good way to just see the contacts in the queue, with any associated metadata.
Example screenshot, completely made up data: [image: image.png] On Tue, Apr 25, 2017 at 12:54 PM Tanner Ezell <[email protected]> wrote: > I'm reaching out to the community to get feedback regarding this rather > elusive feature. Working with customers who come from other IVR systems > that have cherry picking it has often put us in a difficult spot - UCCX > simply doesn't have it and there are no good replacements or substitutes > within the ecosystem. > > > I have developed a way in which to do proper cherry picking with UCCX that > does not adversely affect reporting or require any changes to scripts. I am > looking to hear from partners and end customers alike to get feedback on > the feasibility and demand for such a capabilities as I look to incorporate > this into the ContactView platform. > > > I would greatly appreciate hearing from anyone who has had this > requirement from a customer, or their business units. Feel free to unicast > me at tanner[dot]ezell[a_t]ctilogic[dot]com for more information or any > feedback you may have. Similarly, anyone who would like to sign up to beta > the cherry picking capabilities when it is released may also email me. > > > Regards, > > Tanner Ezell > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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