Yes, that's exactly what I was talking about. I cannot believe that is not a default feature of UCCX. A real view into the contacts waiting, and not just the crap in the Real Time Reporting, or the counts in Live Data.
On Tue, Apr 25, 2017 at 3:06 PM Tanner Ezell <[email protected]> wrote: > The image you attached isn't loading for me, though I think I know where > you're going with it. > > I plan to introduce a dashboard for UCCX that provides, to my knowledge, a > unique level of detail for every caller in every queue: > > > - Calling number (ANI) and Calling name (CLID) when available > - Their exact position in a specified queue > - Their priority > - Their Locale (as set by triggers and scripts) > - How long they have been in queue. > - What their estimated wait time is (UCCX's calculation of it) > - All ECC data. > > I can even go so far as to get a snapshot of values of all the variables > in the script if desired. I can probably pull more information, depending > on the need. > > Cherry picking sits on top of this data and allows for the manipulation of > their position. I'm interested to see if the community has heard of any > requests for data that go beyond what's mentioned above. > > > > On Tue, Apr 25, 2017 at 12:52 PM, Anthony Holloway < > [email protected]> wrote: > >> I'd be curious to see it in action. More so, I think the view for cherry >> picking might be more valuable than the action of cherry picking itself. >> What I mean is: today there is no good way to just see the contacts in the >> queue, with any associated metadata. >> >> Example screenshot, completely made up data: >> >> [image: image.png] >> >> >> On Tue, Apr 25, 2017 at 12:54 PM Tanner Ezell <[email protected]> >> wrote: >> >>> I'm reaching out to the community to get feedback regarding this rather >>> elusive feature. Working with customers who come from other IVR systems >>> that have cherry picking it has often put us in a difficult spot - UCCX >>> simply doesn't have it and there are no good replacements or substitutes >>> within the ecosystem. >>> >>> >>> I have developed a way in which to do proper cherry picking with UCCX >>> that does not adversely affect reporting or require any changes to scripts. >>> I am looking to hear from partners and end customers alike to get feedback >>> on the feasibility and demand for such a capabilities as I look to >>> incorporate this into the ContactView platform. >>> >>> >>> I would greatly appreciate hearing from anyone who has had this >>> requirement from a customer, or their business units. Feel free to unicast >>> me at tanner[dot]ezell[a_t]ctilogic[dot]com for more information or any >>> feedback you may have. Similarly, anyone who would like to sign up to beta >>> the cherry picking capabilities when it is released may also email me. >>> >>> >>> Regards, >>> >>> Tanner Ezell >>> _______________________________________________ >>> cisco-voip mailing list >>> [email protected] >>> https://puck.nether.net/mailman/listinfo/cisco-voip >>> >> >
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
