Have not run into this one before. I created a new agent, let the agent take some calls and then tried to pull a report for that agent. First time we have actually tried to pull a report that quickly for a user.
The question I have is how long before that users shows up in CUIC. I went into the value list and refreshed the UCCX_AgentID list for Data Source "UCCX" and then the user showed up. I has assumed this was instant but apparently not. I can not find any info on how long it takes for a user to be imported into CUIC to report on. (Live data reports were showing up for the new agent) Thanks
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